As a user, you can reset your Voicemail PIN two ways: through the Voicemail System or the Voice Manager.
Follow these steps to reset your PIN using the voicemail system:
- Access your voice mailbox
- Select 9 User Options
- Select 2 Modify PIN
- Enter and confirm the new PIN (enter your new PIN + # and then confirm your new PIN + #)
Note: The voicemail system will prompt you to reset your voicemail PIN every 120 days.
Follow these steps to reset your PIN using the Voice Manager:
- Access your Voice Manager
- Select Settings
- Select Messages Settings
- Select Change Voicemail PIN
- On the Voicemail PIN page, enter your new PIN and confirm
- Click Done
If you are unable to log in to the Voice Manager nor access the voicemail system, contact your company administrator. Your administrator can reset your voicemail PIN and Voice Manager password using the Customer Portal.
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Forgot your voicemail password or want to reset to a new one? Follow the steps below to get updated and back to your day. If you don't remember what your voicemail password is, you can reset it through our Support Automated System or call 1-855-246-2461 and follow the prompts.
For accounts with multiple lines, anyone with the account username and password can reset the voicemail password for any line on the account. A text message with details will be provided to the selected phone line. You can also change your password from your device. See below for instructions by device type. For accounts with multiple lines, anyone with the account username and password can reset the voicemail password for any line on the account. A text message with
details will be provided to the selected phone line. You can also change your password from your device. See below for instructions by device type. Want to change your current voicemail password? No problem! If you know your current voicemail password, you can follow the steps below to change your password from your phone. Reset Your Voicemail Password
Change My Voicemail Password on Your Phone
iPhone
Android (via Cricket Visual Voicemail)
Windows
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