Black hills federal credit union in rapid city south dakota

1 Star Rating

Worst banking experience in 40 years. Bill pay cannot sent payments directly to the address you provide. My payments went to another state. The employee advised to find another method of payment and do not use bill pay. They do not know why it does not work. Also, you cannot deposit money unless is comes directly from an employer. We are retired and cannot transfer money from a 401k because this is considered "fraudulent activity."

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Kim Mutschelknaus

April 13, 2022 • @Kimmysue

1 Star Rating

My last review did not show up for some reason. I've been a member for over 30 years but my husband and I will be removing our money from this bank. Do not have a joint account with a child because if they overdraw on their own account this bank will take the money in the joint account. It doesn't matter if they're a minor. I can't understand why they would let a minor overdraw a few hundred dollars. Customer service very poor at this bank.

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punkeskawin83

January 31, 2022 • @punkeskawin83

2 Star Rating

Very bare-bones bank. Good for cashing a check, basic savings, and paying bills online if you're okay waiting a week for money to move around. The card I got only worked once in the 8 years I've banked with them, can't choose a pin like other banks they choose it for you, the website is often buggy, they don't inform me when they fail to take out for a loan they just freeze my account and send out a letter even if I'm right there with money in hand. Awful service.

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Tina

November 25, 2021 • @tinag9830

5 Star Rating

Gave me a chance when in desperate need when no one else would. I had poor credit score but they had givenr alone had easy low parents that did not start the a month after. Quick too.

Product: Black Hills Federal Credit Union Personal Loans

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Jerral Kay

November 30, 2020 • @jerralkay

2 Star Rating

BHFCU is not the bank we join 30 years ago. Can't get service and cannot talk to manager or the bank. They have become just another huge money farm like all the other banks there

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Jessica

February 3, 2020 • @jessicab_421

1 Star Rating

Just a terrible place to do anything. Ever. Terrible service. Terrible customer service. Not pleased at all. Want to change lenders as soon as i can

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Brittany Flynn

May 22, 2019 • @JBFLY

1 Star Rating

Awful! Zero common courtesy and straight disrespect from the loan officer we were working with. Went to another bank, to find out BHFCU has a bad history with mortgage loans and they loose people all the time for the uneducated people they hire and therefore lose buyers/clients. We are very disappointed and will be complaining to the bank manager.

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Josh

September 16, 2013 • @thedarkknight

5 Star Rating

As a member of Black Hills Federal and also a member of another bank (large corporation based) I can say that the banking experience here is without a doubt easier, and more enjoyable. Customer service is top notch from BHFCU, and they are always willing to help you out with a problem. They do not hound you to try and get you to sign up for anything that you do not ask about, at least in my experiences. After switching most of my banking over to the other bank for awhile it was quickly evident that BHFCU was the better choice and I now have resumed all my banking with them. The loan rates are competitive and most of the time better, customer service is top notch, and the service is quick and simple.

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Nan Clegg

March 28, 2013 • @NanClegg

5 Star Rating

I've always vaguely disliked banks and banking. It always seems more complicated than it needs to be, and more expensive that it needs to be just to have someone keep my money and give it to the people I tell him/her to. Black Hills Federal Credit Union has changed my mind!

Customer service is always quick, efficient, and actually seems concerned with my problems being fixed. They've not only been a basic bank to me, but also helped me to find options that work for me to build a better credit score, and gave me several options to choose from for renter's insurance at a great price.

I'm not a high profile, high money member, but they see me at least once a week, and have tellers who actually remember things about me, like how my day was going a month ago. I love this level of customer service attention to clients! They are always offering good rates on loans and credit cards through their bank, and if I ever need either of those, I'll go through Black Hills Federal Credit Union for sure!

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John

February 26, 2013 • @whitesol

4 Star Rating

My wife has had an account with BHFCU for a long time now. She got it when she was a teenager and had used it then, but it wasn't until we got married that we really saw benefits. They consistently have the lowest rates of any of the banks/credit unions in our town and provide excellent service on top of that. We financed our home through them with an excellent rate and refinanced a few years later when the rates when down. It was a very painless process. Because we have our car loans and home mortgage loans through them we qualified for a very low APR credit card that we also got. We have had no issues with any of our loans or credit cards and will continue to do business with BHFCU for the foreseeable future.

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