Why wont gopro connect to app

Is your GoPro randomly dropping its Wi-Fi connection? Are you having connectivity issues with your device struggling to find and connect to your GoPro camera? Are you connecting with a Samsung device? Are you perhaps using an older phone that only supports 2.4GHz? If you’ve answered yes to any of the above questions then this article will have the solution for you.

If your camera and device are having difficulty connecting and maintaining a connection, make sure your mobile device supports 5 GHz Wi-Fi. If not, try switching your camera to 2.4GHz.

Since the release of the GoPro HERO6 and newer cameras, the default broadcast Wi-Fi band is set to 5GHz. This will greatly affect how stable your connection is between the device and camera. So if your mobile device is an older model which only supports 2.4GHz, this can occasionally result in connectivity issues. 

According to GoPro, even your geographic region can result in connectivity issues. More about that later.

Let’s see what solutions are available and how quickly this issue can be resolved.

GoPro App Loses Connection

This is a very annoying issue so let’s look at few quick fixes to get the two devices to connect and stay connected. Android (Samsung) phones specifically, saves the connection history even after removing it from the connection list. This means old passwords are stored and can sometimes cause connection issues.

Let’s go!

Solution #1 – Resetting the Wi-Fi Settings

The connection issue between camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

1. Remove the GoPro entry from the GoPro App’s history. 
   1. Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
   1. iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history.  
2. Reset your camera’s Wi-Fi settings – watch below

Watch the demo

Next,

• Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.
  
• In addition, when connecting your HERO5 Session with your mobile device, ensure first that the Wi-Fi is connected to the camera before opening GoPro App. This will see to it that the camera is already visible to your mobile device before using the app.

Solution #2 – Clear the Connection History on Android Phones (SAMSUNG)

Android phones and particularly SAMSUNG phones stores the Wi-Fi connection details even after you remove it from the connection list. This can result in connectivity issues later down the line, since all old passwords are still stored on the device.

A workaround is to firstly, reset the Wi-Fi settings on your camera as previously instructed. Next, you want to navigate to the phones Wi-Fi settings and confirm you have deleted the GoPro Wi-Fi connection. 

Once you are sure the Wi-Fi connection is removed, click on the “advanced” tab at the top of your Wi-Fi connection.  Scroll to “manage networks” and you’ll find a list of “saved” networks. Make sure to remove your GoPro’s connection details from there too.

Once all has been removed and deleted, go back to the GoPro app and do a fresh setup like it’s your first time.

Why Won’t My GoPro Stay Connected To My Phone?

Before troubleshooting any GoPro issues, it’s always best to make sure you are on the latest firmware update. Many issues are resolved simply by doing a manual update. GoPro rectifies multiple issues at a time and rolls them out into a firmware release.

So how do you do a firmware update? There are three ways to update GoPro cameras:

1. With Quik for Desktop (Recommended)
2. With Capture
3. Manually

Let’s run through the update steps on all 3 methods

Update With Quik for desktop

1. Download and install Quik for desktop.
2. Launch Quik for desktop.
3. Connect the Session to the computer with the USB cable.
4. If there is an update, the Camera Software Update window will open. Click Continue.
5. Read the GoPro Firmware License and check the box to confirm you accept the terms. Click Continue.
6. The camera software update will be downloaded and installed on the camera.
7. Once the installer in Quik for desktop states it was successful, click Done.

Update with GoPro App

Check out this article for instructions: How to Update Camera Software with the GoPro App

Manual Update

1. Go to the Update page: HERO5 Session or HERO Session + HERO4 Session
2. Under “Other ways to update” click “Update your camera manually.”
3. Enter your serial number and other requested information, click Next Step.
4. Click “Download Update.”
5. Click “Click here to download firmware.”
6. Follow the steps on the screen for detailed instructions for your operating system.

What GoPro Users Say

have had a continuous problem (from the day I got the present) with the Hero 5 session’s Wifi/bluetooth connection. 

After the installing of the App on the phone and the first paring the WiFi gets lost and the search for connection takes lots of time before the message appears: “Something Went Wrong. Make sure Wifi and Bluetooth are on to continue.”

https://community.gopro.com/t5/Cameras/Paired-Wifi-connection-gets-lost/td-p/349799#:~:text=Re%3A%20Paired%20Wifi%20connection%20gets%20lost,-%5B%20New%20%5D&text=Typically%2C%20the%20connection%20issue%20between,resetting%20the%20Wi%2DFi%20settings.

I am having trouble with keeping my app connected to the GoPro hero 5 session. My phone connects fine, but once it sees that the wifi from the GoPro has no internet, it disconnects it. I can’t find a setting to change this. I’m running Android 6.0.1 on a Kyocera duraforce pro phone.

https://community.gopro.com/t5/Cameras/Phone-disconnects-from-GoPro-wifi/m-p/214727#/M62014

Resources

Troubleshooting GoPro App Connectivity Issues

https://community.gopro.com/t5/en/GoPro-Quik-Pair-Your-Camera/ta-p/394285

https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276

Conclusion

Always ensure that your phone is updated to its latest OS and that you have the latest version of GoPro App on your phone. Also make sure before anything else that your GoPro camera is on the latest firmware update.

If you have already gone through the steps detailed here, the next step would be to contact the GoPro Support team through https://gopro.com/help/ContactUs .