Relying on your human resource department to recruit the best employees, design appropriate and effective training programs and institute successful retention programs can give your company a competitive advantage. While competitors struggle with maintaining an experienced and motivated workforce, your company can focus more on productivity and increased sales when your HR department plays an integral role in your workforce development.
Human resources can ultimately help locate, hire, train and maintain a finely tuned and productive workforce, thus providing a competitive advantage for your business.
Human resource professionals vary in the kinds of skills and experience they bring to a job. Many are administrators proficient at processing payroll and executing benefits programs, but have little more leadership status than your clerical workers. You can upgrade your HR department to include recruitment specialists who also understand your company’s strategic roles and can play an integral part in shaping your business success.
Executive-level human resource professionals can help design job descriptions and training programs, advise you on where to find the best candidates, and participate in defining salary levels that will result in the best new hires.
The human resource department often is given job descriptions and told to fill the positions. Salaries are predetermined and the HR staff has little or no input into the hiring process. To tap into the HR professional’s insights, you should bring your human resource manager into the hiring process more completely. Allow HR to play a role in determining appropriate recruitment pay and tactics, let you know how much it takes to recruit top talent, and how company policies can be amended to recruit the best, both now and in the long term.
With an HR department that participates in defining and implementing company goals, you can rely on your human resources team to consider the company’s profitability with each decision they make. In addition to defining employee jobs and required qualifications, an actively participatory HR department can monitor employee activity levels, morale and customer service success to design and implement appropriate training programs with line supervisors and executive management teams.
The human resource department can build programs to track those employees who stand out. When your human resource professionals are involved in designing and providing employee reviews, they can help you spot talent and advise you on how you can best groom employees for promotions. They can provide designated employees with specific training and help you devise opportunities for growth, serving as your eyes and ears for seeking out the best candidates that will push your company into a competitive advantage.
A workforce united toward being better than the competition keeps a company moving forward as a successful business in the market. The hiring process and general operation methods of the human resources department often play a large role in creating a team of employees that help the company stay competitive. Evaluating the practices of the HR department in a company helps determine ways to improve or change how competitive the business is in its industry.
Hiring
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The HR department handles recruiting, interviewing and hiring new employees in most companies, with the department supervisor or manager also having input in the hiring decisions. The department influences the competitiveness of the company within the industry based on the type of new employees it hires. Employees with job-specific skills and proven experience offer the background needed to keep the company competitive in the market. People with drive and a naturally competitive nature also help drive the company toward success.
Flexibility
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The human resources department develops and manages the procedures within a company, particularly those related to staffing, benefits and hours. A company that offers competitive benefits and flexibility to its employees is more likely to attract and retain the most qualified people, keeping the company competitive. Flexibility through adjustable hours, flexible use of time off, and the option of telecommuting allows employees to make their positions better suited for them. They are better able to balance work and life, giving them more job satisfaction so the company is able to retain the best employees.
Training
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Training is another major responsibility of the human resources department. A solid training program ensures all employees are knowledgeable on the company's operational practices and projects. Employees are able to work more efficiently and effectively to keep the company at the front of the market when they have quality training. Refresher courses and regular training time with all employees enables the HR department to keep employees current on new industry standards so the company as a whole stays competitive.
Culture
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A company's culture affects how employees feel about the workplace and how hard they work. A positive company culture that encourages hard work and innovation keeps the business as a competitive contender in the industry. The human resources department is a factor in the company culture through the policies it sets and its treatment of the employees. A human resources department that consistently implements fair procedures while encouraging employees to take risks is more likely to create a loyal staff that works to push the company forward.
What is your company’s competitive advantage?
Competitive advantage means positioning your company ahead of other companies in order to achieve superiority in quality, low cost, value or innovation. Regardless of what it means to a company, it may be the single factor to attaining success and business sustainability. There are many strategies that contribute to achieving a competitive advantage, but maximizing your human capital is a major contributor to achieving a competitive edge in the marketplace.
Linking HR Strategies to High Performing Companies
Numerous studies indicate the importance of aligning human resource strategies to achieving business goals and enhancing business performance [Darwish, T.K., Singh, S., & Mohamed, A.F. (2013) and Huselid, M. S., Jackson, S. E., & Schuler, R. S. (1997).] Such studies indicate that true competitive advantage can be achieved through people and the people practices of organizations. Companies that leverage their human capital to achieve their business objectives, especially growth have more positive results. These companies have well-defined HR practices that align with the company’s business goal. Their employees stay employed longer and contribute positively to the overall financial performance. Companies without a clear people plan are at risk of losing or never obtaining a competitive advantage.
What are these HR strategies and how can they help you gain a competitive advantage?
Each company has different business objectives that contribute to developing a competitive advantage. Your HR strategies should be developed to achieve these objectives.
Business Growth- If you are planning to expand your business, you most likely will need additional employees therefore establishing a workforce plan is necessary to ensure you are able to hire the right employees in the time in which you need them. Developing a workforce plan involves forecasting how long it will take to hire the employee, where you will source your applicants and when you need to begin the recruiting process. Failure to implement this strategy could interfere with your ability to scale your business according to your plan and most likely the quality of your services and products will suffer.
Maximizing and Optimizing Operations- Whether your goal is to achieve quality, quantity, or efficiency, ensuring you have the right people in the right positions is critical for achieving business operations goals that are linked to profitability. In addition, a workforce plan can accomplish this objective. Workforce planning also includes conducting an inventory of your current talent and identifying gaps in technical skills that relate to the areas of importance. Once these gaps have been identified, then creating a plan to either develop employees within your organization or hire from the outside to minimize the gaps.
In addition to the technical aspects of human capital, developing a competitive edge means selecting and retaining employees with specific traits and behaviors that support competitive strategies. Some of these traits are listed below:
| Creativity and Innovation | Flexibility | Independence |
| Adaptability | Risk Taking | High job involvement |
| Results Oriented | Responsible | Accountable |
When recruiting and selecting employees, these traits should be evaluated on applicants as part of your selection process. For existing employees, these traits can be developed in a company culture where management supports intrepreneurship and innovation.
Developing innovation as a competitive edge.
Developing innovation is fostered in a company culture that provides opportunities that support intrepreneurship. Intrepreneurship is the concept that your employees have the resources and abilities to solve the company problems that lead to increased productivity and profitability within your company.
One way to develop a company culture that fosters intrepreneurship is to allow employees from all levels of the organization to solve problems in either a group setting or individually. As part of this initiative, managers must understand that failure is part of the process. Managers that allow employees to fail and look at failure as opportunities for growth will yield better results.
Developing opportunities that encourage creativity can serve as a platform for managers to engage with their employees in this environment. A work environment that fosters intrapreneurship and innovation typically has a high level of employee engagement. High employee engagement will lead to high employee retention and increased productivity which leads to profitability.
At the end of the day, your people are your competitive edge. They are the ones interfacing with your customers and producing your products and services. They are generating new ideas and solving problems. They represent your quality, value and innovation. Make sure you have specific HR strategies to attract, develop and retain the human capital you need to be competitive.