Why are videos blurry when sent through imessage

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Apr 30, 2019 1:05 AM in response to James Tilton2 In response to James Tilton2

If your cellular service (Carrier Plan) does not have internet (Data Plan) then it will use SMS over voice line and of course it will be compressed.

It may also so happen that your internet speed is very slow and transmitting large data becomes nearly impossible and it will give you an option to send it via text if you choose text it will be sent over voice line as compressed.

iMessage is sent over internet protocol

SMS/MMS is sent over voice lines

To avoid compressed images being sent use good data plan, network and carrier service provider.

Apr 30, 2019 1:05 AM

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Apr 30, 2019 7:23 AM in response to SravanKrA In response to SravanKrA

SravanKra, none of these conditions you describe are the issue. We are talking about using an AT&T unlimited plus plan. At any point of the month (only used 1 gb of data so far, nowhere near where they start throttling).

Just did a speed test, currently getting 63 Mbps down, 50 Mbps up with full bars in Los Angeles. Fast!

This is is a widespread issue amongst AT&T users since iOS 12.2. A lot of user don’t notice the issue because you need to check from the receiver’s end to see the bad quality images / video.

Apr 30, 2019 7:23 AM

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Apr 30, 2019 8:15 AM in response to James Tilton2 In response to James Tilton2

I tested turning off LTE and running on 4G and indeed it sent the images and videos properly via imessage! This will have to be my go to workaround for now. However, I don't want to have to turn off LTE every time I want to imessage a photo. Any solutions so we can use 5Ge?!

Apr 30, 2019 8:15 AM

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May 2, 2019 10:19 PM in response to James Tilton2 In response to James Tilton2

I have this issue with my XS max, however it occurs all the time when I am on WiFi, using data, and occurs equally with sms versus iMessage. Any suggestions ?!

May 2, 2019 10:19 PM

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May 4, 2019 11:25 PM in response to James Tilton2 In response to James Tilton2

hey James I just upgraded to iPhone XS Max and you nailed my exact problem. I was on the phone with apple support for over an hour and they screen shared checked all my settings and they said everything should be “fine” and all they said nothing is wrong with the phone it’s “user error” and that “people sending you the videos and photos do not know how to properly take photos” I was in disbelief! They couldn’t give me a straight answer. Until later I figured myself it’s the network. I live in Vegas and I also have ATT unlimited data plan first net which is for first responders and supposedly an uninterruptible line. When I use the 5G sending photos and videos are always blurry and poor quality. But when I switch to WiFi it’s crystal clear. I feel like this upgrade I just did is more like a downgrade. Thinking of switching back to iPhone 7plus lol that never once gave me a problem lol.

Would appreciate any one who can fix this problem. It’s very annoying!

May 4, 2019 11:25 PM

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May 11, 2019 1:56 PM in response to James Tilton2 In response to James Tilton2

I found a solution!!!

I switched carriers. And guess what!? Lo and behold this exact problem is FIXED! No more pixelated photos and videos. Apparently AT&T rolled over the 5GE prematurely. But how am I supposed to get the best of my $1249 iPhone XS Max if the network *****?! 13 years of service with AT&T and they lost me over this terrible 5G rollout.

I switched to T-Mobile and I’m happy as a bug. Saved almost $100 on my monthly payments too!

May 11, 2019 1:56 PM

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May 21, 2019 12:00 PM in response to Tara671 In response to Tara671

Anyone ever find a solution to this? Having the same problem for over a month now and its driving us crazy! All of the issues are with phone within the same ATT family plan. If all people are not on WiFi pictures and videos come through blurry. So frustrating!

May 21, 2019 12:00 PM

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Have you recently received a video or photo texted to you that looked like an old-school Atari pixelated mess? Most smartphone users have had that happen from time to time.

Your picture or video might look amazing when you take it. And it looks fantastic when you play it back on your device. But for some reason, when you send it, it turns into a grainy horror show.

Fortunately, there are ways to send videos and photos so that our friends and family members can enjoy the crystal-clear quality that our phone manufacturers intended.

In this article, we’re going to talk about how to fix blurry photos by exploring a number of image transmission options.

How to Fix Blurry Photos and Videos

First, this isn’t about megapixels. Your phone is not the problem.

The blurry image problem stems from your cellular network. When you send a text or video through your MMS (multimedia messaging service) app, your images and videos are likely to be greatly compressed. Different cell phone carriers have different standards as to what is allowed to be sent without being compressed.

Those amounts range from 0.3MB to 1.2MB. To make it worse, if you are sending a file to someone who has a different phone carrier, the limit is often at the lower end of that spectrum.

Why Is Picture Quality Worse When Receiving a Pic From an iPhone?

That’s a good question. Apple’s proprietary app, iMessage, does allow for sending and receiving larger files over the internet. If one iPhone user sends a video or picture to another iPhone user, they are likely to receive the message without major compression issues.

That’s because iMessage runs on your internet signal. You can send iMessages through Wi-Fi, LTE or 4G. Many other messaging apps run on this same premise of communicating via the internet as opposed to running on your cellular network. A few examples are Facebook Messenger, Google Hangouts and WhatsApp.

Because iPhone users most often send messages through iMessage, their photos and videos usually look great to other iPhone users. But if you are using a different platform, like Windows or Android, you are likely to get a degraded image.

Here Are 3 Steps for Sending High-Quality Videos and Texts

1. If You Have an iPhone, Keep iMessage Turned On

That will ensure that you are sending high-quality videos and photos to other iPhone users.

2. Sending a File to an Android Device? Use Email

If you are sending a file to someone who uses Android, consider sending the file via email instead of text. For instance, Gmail has a 25MB limit for attachments, and that’s much higher than the limit for most MMS services. If you send your photos or video through Gmail, your recipient is going to get a much better image than if you send via your MMS app.

If you have an Android phone, you’ll want to consider sending all of your photos and videos through an internet-based messaging service (like the ones noted above) as opposed to your stock MMS app. You could also send the images via email as noted above.

3. Use a Cloud-Based Service

Another option (which also deals with the issue of sending really large files) is using a cloud-based service like Dropbox or Google Drive. If you are a Gmail user, you’ll find it’s pretty easy to attach an image or video as a Google Drive file. After you upload the file, you can also text the link to your recipient.

Google Drive will give you 15GB of storage to use for free just for signing up. You can also have your pictures and videos automatically uploaded to Google Drive by enabling the Auto Backup feature on the app (you’ll need an internet signal for that to work).

It takes a bit more work to send a file through Dropbox, but hey, you’ll be getting the file there in its original and glorious state.

4. Download and Use the Send Anywhere App

And one more great option, for the sake of being thorough, is the app Send Anywhere. This app allows you to share photos, videos and contacts very easily and without degrading the quality. There are zero limitations on file type, size or amount — and it’s free!

One Final Option

Now that you know how to send images while preserving their quality, you may also be interested in fixing photos with a little magic.

You can manually fix blurry photos by using photo-editing software. You can sign up for a trial version of Photoshop, but there are some free options as well. Check these out:

  • Fotor is a highly-rated photo editor
  • Gimp is an open-source image editor
  • Paint is a free graphics editor which comes with Microsoft Windows
  • Photoshop Express is like a free and stripped-down version of Photoshop
  • Pixl is a free program with more than two million effects

Do you have tips for sending crystal clear photos and videos? Let us know in the comments below!

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