Who needs responsible service of alcohol training in Queensland?

The Responsible Service of Alcohol (RSA) certificate is a mandatory requirement for any person selling or serving alcohol within a licensed hospitality venue, packaged liquor outlet, winery, brewery and distillery throughout Australia.

Learn how to responsibly sell and serve alcohol, discover ways to assist customers to drink within appropriate limits, recognise and respect the laws regarding the sale and consumption of alcohol in Australia and develop the skills required to refuse the sale or service of alcohol.

IMPORTANT NOTE

To sell, serve or supply alcohol in Australia, you must complete an RSA training course provided by an approved training provider. This RSA Course is valid in Queensland only.

Duration

It is estimated that this course may take 6 hours to complete. Your online student portal allows you to start-stop and resume the course at any time, from any device.

Please note: Students with prior hospitality experience will be able to complete the course in a considerably shorter timeframe.

You have 4 weeks from the date of your enrolment to complete your course. After that, your course will expire and you will not be able to access it. There are no refunds if you do not complete the course within the timeframe given.

Location

100% Online. No videos, phone calls or voice recordings are required.

Cost

$15

We believe in transparency! That is why there are no hidden or extra costs associated with your RSA course. You will receive your RSA Statement of Attainment upon completion of the course.

Modes of delivery

Online and through correspondences with one of our fully qualified hospitality experts.

Assessment methods

Skill and knowledge assessments are essential steps in progressing through your course. Variety is the spice of life, and to keep our students engaged we use several assessments methods such as observation, written assessment and questioning.

IMPORTANT NOTE

Please note, if you complete our SITHFAB002 Provide responsible service of alcohol, it will enable you to sell, serve or supply alcohol in QUEENSLAND.

Module 1 – All the bits and pieces you need to know!

Learning Material for Assessment 1 – Online Quiz
Learning Material for Assessment 2 – Case Studies

Module 2 – This is where the fun begins!

Assessment 1 – Online Quiz
Multiple choice, True and False, Mix and Match question style

Module 3 – The real deal!

Assessment 2 – Case Studies
You will need to read the Case Study Scenarios carefully and answer the questions in your own words
Once submitted, your Trainer & Assessor will review your answers
Please note: Your Trainer & Assessor will be marking your submission during Business Hours Monday – Friday 9am – 5pm (AEST)

To complete this course, you need:

Photo ID – This can be a driver’s licence, passport, 18+ card, Proof of Age card, Australia Post Keypass identity card, or a student card. The ID document must be current and include a photo of you and your date of birth.
Unique student identifier (USI) – a government requirement for all students undertaking nationally recognised training within Australia. For more information, please see our FAQ’s
Device – computer/laptop/tablet/smartphone with internet access. We recommend using Google Chrome as your internet browser.

Job prospects

Waiter
Restaurant, venue or duty manager
Bar attendant, supervisor or manager
Food and Beverage attendant or manager

Secure payment options

Course outcome

We provide a Statement of Attainment to all students who successfully complete all components of our nationally recognised RSA course.

Support

Our dedicated student support team is committed to helping you get the most out of your student experience, from enrolment through to completion.

Our e-learning environment allows you to connect and engage with our trainers throughout the online learning experience.

Just because you’re studying online doesn’t mean you have to study alone. You can contact your trainer via email at any time during your course. Generally, trainers will respond to any questions you may have within 24-48 hours. You will find the contact details of your trainer within your student portal. Your trainer will also use your portal to post news items, additional study resources, and answers to asked questions.

Name	Course Start Date	Course End Date	Cost
SITHFAB002_RSA Online Course_2021			$15.00

Course Facts

Cost	$17.50 only. No more to pay! Includes email certificate
Unit code & name	SITHFAB002 Provide Responsible Service of Alcohol (RSA)
Pre-requisite	None
Delivery	100% online (no classroom)
Time	3 minutes to enrol Online assessment modules – 5-6 hours (self-paced) Final assessment marking is completed within one business day of submission You have a total of 4 weeks to complete the course in its entirety (this includes amendment and resubmission of your assessment if required) Please note there are no refunds if you do not complete your course within this timeframe; however, you can purchase a 14-day extension to extend access to the course which will provide additional time to complete the training. This option is valid for six months from the original date of expiry.
Payment	Mastercard/Visa through our Eway internet payment facility.
Qualification	National Statement of Attainment sent by email ONLY. (Note RSA certificate and RSA Statement of Attainment are the same thing.)
Valid	Valid in Queensland, South Australia, Western Australia, Northern Territory. A Statement of Attainment does not expire once obtained, even though the code identifying this course regularly changes. This means that if you hold a Statement of Attainment for ‘Provide Responsible Service of Alcohol’ from any time in the past, it remains current irrespective of the course code.
Learner’s rights	Click here to read… our student handbook and documents relating to learner’s rights including our complaints and appeals procedure.

How Long?

From the date and time of purchase, you have 4 weeks to complete your training. At the end of the 4 week enrolment period, your course will expire, and will no longer be accessible.

Please note there are no refunds if you do not complete your course within this timeframe; however, you can purchase a 14-day extension to extend access to the course which will provide additional time to complete the training. This option is valid for six months from the original date of expiry.

How Does it Work?

Click Start Now button, enter your details, and proceed to the payment page and pay. After payment, you have immediate access to your My Courses. Click on the name of the course to start. No need to wait for an email with log in details.

The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple choice quiz. Please read the assessment tab for more information on how the assessment works.

Learn on your terms! This course is delivered 100% online and is accessible 24/7. You do not need to complete the course in one sitting. You can exit the course at any stage and the platform will remember where you’re up to.

Who Should Do This Course?

This course is for you if you want to work in licensed venues throughout Queensland, Northern Territory, South Australia, or Western Australia. A licensed venue is an environment where alcohol is served such as in bars, hotels, beer gardens, restaurants, airlines, catered functions, or wineries.

Unit/Course Description

This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.

Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.

The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol.

Certification requirements differ across states and territories. In some cases all people involved in the sale, service and promotional service of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff.

This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.

Those developing training to support this unit must consult the relevant state or territory liquor licensing authority to determine any accreditation arrangements for courses, trainers and assessors.

Element		Performance Criteria
1. Sell or serve alcohol responsibly.		1.1. Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles. 1.2. Where appropriate, request and obtain acceptable proof of age prior to sale or service. 1.3. Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation. 1.4. Assist customers with information on the range of non-alcoholic beverages available for purchase. 1.5. Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service.
2. Assist customers to drink within appropriate limits.		2.1. Prepare and serve standard drinks or samples according to industry requirements and professional standards. 2.2. Use a professional manner to encourage customers to drink within appropriate limits. 2.3. Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action. 2.4. Monitor emotional and physical state of customers for signs of intoxication and effects of illicit or other drug use. 2.5. Where appropriate, offer food and non-alcoholic beverages. 2.6. Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal.
3. Assess alcohol affected customers and identify those to whom sale or service must be refused		3.1. Assess intoxication levels of customers using appropriate methods. 3.2. When assessing intoxication, take into account factors that may affect individual responses to alcohol. 3.3. Identify customers to whom sale or service must be refused according to state and territory legislation.
4. Refuse to provide alcohol		4.1. Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage. 4.2. Provide appropriate assistance to customers when refusing service. 4.3. Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations. 4.4. Use appropriate communication and conflict resolution skills to handle difficult situations. 4.5. Refer difficult situations beyond the scope of own responsibility to the appropriate person. 4.6. Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational policy

To complete this course, you need:

A unique email address: This email address cannot be used by another student as it becomes your unique login username.

Identification: You must have valid photo identification (must not be expired more than 3 months). Acceptable photo identification can include: Passport photo page, driver’s license, Key Pass, Photo Card, and student photo ID card (must include date of birth).

Once you log in to the system, you will be prompted to upload a copy of your photo identification.

Unique Student Identifier (USI): Provide a USI. It is very easy to do and is part of your registration process with us and is a government requirement. All training providers are required to collect your USI. Click here to visit the USI website.

Once you log in to the system, you will be prompted to provide your USI details.

Technology

Computer/laptop/tablet/smartphone with internet access and current internet browser.
Access to a Smartphone, digital recording device, webcam or video camera to video yourself answering questions.

Please note that you must be 100% visible in your recorded video responses.

Please read the assessment tab for full details of the assessment for this course.

Assessment
You will be assessed using three methods:

Multiple-choice questions
Written questions
Video assessment to assess your communication skills.

Multiple-Choice Questions

The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple-choice quiz. Assessment for this course comprises online quizzes and case studies.

You are required to get all questions in a section before moving to the next section. You will be given feedback on questions you answered incorrectly.

If you answer any questions incorrectly (yes, even one!), you will be returned to the beginning of the assessment to attempt ALL the questions for that section again. You can review the learning materials during the assessment. You can take the test as many times as you need.

Details of how the assessment works, will be covered at the end of this section, but before you begin the assessment.

Written Questions

Read the question and type your answer in the box below. These questions draw from all parts of the course.

Video Assessment

The 4 video assessments require you to refuse service to a range of customers including:

those who appear to be under the effect of illicit substances or other drugs
those in emotional or physical distress
those with no food consumption during extended service of alcohol
one compliant customer
one customer who refuses to leave.

You are required to be 100% visible in each video assessment. We match the person in the video, to the photo ID you upload during the ID verification process. PLEASE DO NOT WEAR A FACE MASK WHEN RECORDING YOUR VIDEO ASSESSMENTS.

To complete the video questions, you need one (1) – only one – of the following: