Which interventions should a nurse utilize when caring for an inpatient client who expresses anger inappropriately?

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Which interventions should a nurse utilize when caring for an inpatient client who expresses anger inappropriately?

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De-Escalation Techniquesa

CommunicationTactics
Behavioral communicationDe-escalating
 - Respect a patient’s personal space; keep a safe distance and avoid touching an agitated patient - Maintain a neutral posture - Do not stare; eye contact should convey sincerity - Stay at the same height as the patient; do not look down on them

 - Avoid sudden movements

 - Acknowledge a patient’s grievance - Acknowledge a patient’s frustration - Shift the focus to discussion of how to solve the problemAligning goals - Emphasize common ground - Focus on the big picture - Find ways to make small concessionsMonitoring - Be acutely aware of progress - Know when to disengage - Do not insist on having the last word

 - Have a staff member sit with the patient

Verbal communication
 - Speak in a calm and clear manner - Personalize yourself

 - Avoid confrontation; offer to solve the problem