Ensure that the volume on your device has been set to the highest level during a voice call. You can also try tapping on the speaker to see if this improves the call volume.
During a voice call, press the volume button located on the left side of your device, and then tap on the drop down arrow to open the volume settings.
Tap and drag the Call volume bar to the end to maximise the Call volume settings.
If you still cannot hear anything during voice calls, please proceed to the next step.
Making phone calls is something we always do, so it can be very annoying when our phone's microphone is not working. If you have ever found yourself in the middle of an important call and suddenly the person you were talking to could no longer hear you, then you can tell how frustrating it is.
Here are some reasons why the microphone is not working on android
Sometimes, the issue you are having with the microphone of your Android device can be tied to network problems. If you are on a call and suddenly, the person you are talking to can't hear you, then the problem may be caused due to network issue.
The microphone on your Android mobile device has openings and as time goes on, dirt particles can accumulate in the microphone thereby causing an obstruction. Also, you might have unknowingly placed your fingers on the microphone while you were on a call.
There are third-party apps that can alter the functions of your android mobile device. Though it won't cause any damage to the hardware of your device, it can affect your microphone.
Are you experiencing problems with the microphone of your Android mobile device? Then you can try out these methods to fix the microphone not working on your android
When you notice that your phone's microphone has stopped working, the first thing you should do is to reboot your device. It could be a minor issue, so rebooting your device can help fix the microphone problem.
- CHECK FOR HEADPHONE SYMBOL ON YOUR DEVICE
If a headphone symbol still appears on your mobile device even after removing the headphone and your phone's microphone still won't work, then simply insert the headphone back into headphone jack and remove it again in order to clear the headphone symbol.
- CHECK THE SOUND SETTINGS OF YOUR DEVICE
If the volume of your device is mute, then you might think that your microphone is faulty. Go to the sound settings of your device and check if your call volume or media volume is very low or mute. If this is the case, then simply increase the call volume and media volume of your device.
As mentioned earlier, dirt particles can accumulate and easily clog the microphone of your device. Cleaning the microphone can help solve the microphone problems you are experiencing. Start by removing the dirt’s in the mic holes by following these simple steps;
- Use a flashlight and check for dirt’s or foreign objects in the mic holes.
- If you notice the presence of dirt’s or foreign objects, carefully use a broom stick or your sim ejector tool to remove them.
- You can also blow in air from your mouth into the microphone holes to remove them.
Some third-party apps installed on your Android mobile device uses the microphone and can cause your phone's microphone to malfunction.
If checking the apps on your mobile device one after the other will be strenuous and time consuming, then resetting your device can be a quick solution to the problem you are having with your microphone. Simply go to your device settings >> System >> Reset options >> Erase all data (factory reset).
Note: Don't forget to back-up your phone before doing a factory reset to avoid losing important files.
- FIND A MOBILE REPAIR SHOP
If the above methods doesn't fix the problem you are having with the microphone of your Android mobile device, then you need to take your device to a mobile repair shop to get it repaired.
Carlcare is the only authorized service center for Infinix, TECNO and itel mobile phone users that gives customers a high quality phone repair service. The technicians at the carlcare service center are professionals and can fix any problem you are having with your device. If the warranty of your device is still active, then you may save lots of money for repairs.
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Looks like no one’s replied in a while. To start the conversation again, simply ask a new question. Page content loaded Nov 7, 2021 1:40 AM in response to French_renault2000 In response to French_renault2000 If you have a hearing or sound issue on your device then please try some of these processes to set it right If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support
Nov 7, 2021 1:40 AM
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Question: Q: Callers can’t hear me but microphone is working
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If you DO NOT hear a dial tone when testing for service at the network box, or if the tone is faint or intermittent, then the problem is with our equipment. Request a repair visit through Troubleshooter, and we will send out a technician. You will not be charged for the technician's visit.
If you DO hear a dial tone at the network box, that means the service is fine and there must be a problem inside with your wiring or equipment.
If your Android smartphone is having problems with callers who cant hear you, there are several fixes that can solve the issue.
One common complaint to smartphone repair and tech support is, “Incoming callers can’t hear me”.
If you have this problem, the first step is to test the receiver using a hidden diagnostic menu.
If a tone is heard, it means the receiver hardware is working and other fixes can be done.
Testing the receiver is very easy using the diagnostic menu, accessed by entering a code in the Android smartphone call pad.
A tone will sound off, so be sure not to be in any environment that may cause an issue.
Note: Not all Android smartphones have the diagnostic menu.
How To Test an Android Smartphone Receiver
- Open the Dial Pad and type in the code *#0*#
- A Diagnostic Menu should Come Up, if not the phone does not have the option.
- Press the Receiver options. (Note: A tone will sound off when pressed)
- If a tone is heard, the problem is usually the microphone.
5 Fixes When Callers Can’t Hear Me on Android Phone
- Clean the Microphone Pathway Hole
- Restart the Phone
- Clear Cache
- Check for Firmware or Updates
- Disable Apps
The most common problem when a microphone is not working is the pathway is clogged with debris.
This is such a common problem that it will be the first thing a tech will do if you take it to be repaired.
It is very easy to clean the pathway but be sure not to press in too far or hard as to not damaged the microphone.
The small SIM card pin that comes with the Android Phone is perfect for cleaning out the pathway but any small pin will work.
Use a small pin and slowly clean out the microphone pathway hole.
Do not push in too far or hard as you don’t want to damage the microphone; only clean out any blockage.
Once done, restart the phone and test it by making a call.
Restarting the phone will often clear out any bad data or errors.
Clearing the Cache on Apps can also help in some cases.
The location can vary on Android smartphones, but commonly it is located in Settings–> Device Maintenance–> Storage–> Apps.
Select an app and then clear cache.
Checking for a software or firmware update is a good idea since it may have a fix.
Go to Settings–> Software Update and check to see if the system is up-to-date.
Once updated restart the phone.
A rouge app can cause problems with a smartphone.
If you recently installed an app, it can be disabled to see if the issue is fixed.
To disable an App go to Settings–> Apps–> Select an App and then Disable.
Apps can also be disabled one-by-one to see if the problem clears.
Summary
If you are having issues with an Android smartphone and callers not hearing you the the most common fixes are above.
It can no doubt be very frustrating when callers can not hear you when talking.
There are a few fixes an average owner can do before taking it to a repair person.
The most common issue is that the microphone pathway is clogged with debris muffling your voice and stopping you from being heard.
The pathway can be cleaned out, just be careful not to go too far in and damage the microphone.
Other fixes include a restart, checking for updates, clearing the cache, and disabling apps.
If the above options fail to fix the problem it may be time to return the phone or take it to a repair person.
Have you had issues with a caller unable to hear you? Let us know your thoughts below.