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From: The experience of interpreter access and language discordant clinical encounters in Australian health care: a mixed methods exploration
Can you start by introducing yourself and giving a brief overview of your current position and how long you have worked in General Medicine? |
What is your professional experiences of working with non-English speaking patients? What is your professional experiences of using an interpreter or note? |
What is your experience of booking interpreters at Monash Health? |
When do you decided to use a professional interpreters? What are the triggers/key times where you would try to book an interpreter? |
Do you find there is a difference between using a professional interpreter versus using family/friends or other staff as ad hoc interpreters |
Are then any processes that could be changed on the ward to facilities use of an interpreter |
Do you think it is important for a patient to have access to an interpreter? |
How are a patient’s interpreter requirements communicated in your area of work? |