What would you do if part of a persons Individualised plan requires support with a task that is outside the scope of your own knowledge skills or job role?

CHCCCS015Provide individualisedsupportStar International College Pty Ltd T/A Star Community College (RTO Code 45190)

Determine support needs1.1Interpret and clarifyown role inimplementingindividualised plan andseek appropriatesupport for aspectsoutside scope of ownknowledge, skills or jobrole

What is your role in implementingan individualised plan?

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Seeking supportMay face something that is outside scope of yourknowledge, skills or job roleIf this happens, seek the appropriate supportDon’t ignore thingsIf something needs doing but you’re not qualified,you should find someone who isFeeling able to seek support is a good qualityLeads to all-round better care for clients.

Determine support needs1.2Confirmindividualised plandetails with the personand with family andcarers when appropriate

What is an individualised plan?Personalised care plansSpecific to each client and their needsIncludes all information relevant to care of clientFor example:ogeneral care requirementsorecords of health and wellbeingodaily needsodetails of medication.

Confirming individualised plandetailsPlans should be developed with clients, their familyor their carersTreat them as a person, not just a clientTake their opinions and thoughts into considerationWhat do they want, need and expect?Gain a full understandingConfirm details – are they accurate?Important to include the client in their care.

Determine support needs1.3Ensure the person isaware of their rights andcomplaints procedures

Client rightsImportant to ensure client is aware of their rightsYour client may have the right to:oreceive appropriate care relevant to their needsobe treated with respect and dignityolive with privacy, free from abuse and/or neglectonot be victimised or discriminated againstomake own decisions and have them respectedobe treated as an individualomake a complaintowithdraw from service at any time.

Complaints procedureImportant to ensure clients are aware of complaintsprocedures in placeNature of complaints will differNeed to acknowledge, assess, respond to and followup any complaint madeCould be made in person, in writing, over thetelephone or over emailBy dealing with complaints effectively,relationships can be improved and standardof care is improved.

Determine support needs1.4Work with theperson to identifyactions and activitiesthat support theindividualised plan andpromote the person’sindependence andrights to make informeddecision-making

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