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D. Helping your coworkers
The number one thing to remember in a service business is that your work revolves around:A. Serving your clientsB. Making a profitC. Making yourself happy
Which of these is NOT a standard method of compensation?A. SalaryB. CommissionC. Salary plus commission
D. Salary minus tips
Being a good team player includes:A. Focusing on your own workB. Withholding your knowledgeC. Refusing to be subordinate
D. Striving to help
The common range for commission is:A. 15-25%B. 20-25%C. 25-60%
D. 50-80%
When is the best time to think about getting your client back into the salon?A. Before she gets to the salonB. While she is still in the salonC. Just after she leaves the salon
D. Several days after she leaves the salon
B. While she is still in the salon
Which payment structure is often used to motivate employees to perform more services, thereby increasing their productivity?A. Salary plus commission B. Salary plus tipsC. Hourly rate
D. Weekly rate
A. Salary plus commission
The usual amount to tip is _____ of the total service ticket. A. 10%B. 15%C. 20%
D. 25%
The practice of recommending and selling additional services to your client is known as:A. IncentivizingB. RetailingC. Hard sellingD. Ticket upgrading
The term ______ refers to the percentage of the revenue that the salon takes in from services performed by a particular cosmetologist. A. SalaryB. WageC. Commission
D. Tip
Which of these terms refers to customers who are loyal to a particular cosmetologist?A. Client baseB. Walk-insC. Loyalists
D. Personnel
A(n) _______ is a document that outlines all the duties and responsibilities of a particular position in a salon or spa. A. Employment agreementB. ResumeC. Job description
D. Rental agreement
The act of recommending and selling products to your clients for at-home use is known as:A. Soft sellingB. TicketingC. Wholesaling
D. Retailing
Which do these strategies will help you to effectively meet your clients' needs?A. Always put yourself firstB. Be punctualC. Say whatever is necessary to make a sale
D. Once you have a job stop learning and focus solely on working
A good job description outlines all BUT which of the following?A. All of the employee's dutiesB. All of the employee's responsibilitiesC. The attitudes the employee is expected to have
D. The specifics of the individual employee's salary
D. The specifics of the individual employee's salary
Which of these is usually the best form of compensation for a new salon professional to start out?A. SalaryB. Salary plus commission C. Commission
D. Tips
If you default, it means that you:A. Open a line of creditB. Are asked to leave your jobC. Fail to pay back a loan
D. Pay your bills on time
C. Fail to pay back a loan
Which of these is a recommended method of increasing your income?A. Lowering your prices for servicesB. Spending more moneyC. Retailing less
D. Working more hours
To be a proficient salesperson, it is recommended that you do all BUT which of the following?A. Familiarize yourself with the features of the products you sellB. Always use a hard sell approachC. Ask client questions that determine a need
D. Deliver your sales talk in a relaxed, friendly manner
B. Always use a hard sell approach
Which of the following is NOT a recommended method for expanding your client base?A. Rush through services so that you can see more clients each dayB. Send clients birthday cards with special offers insideC. Start a business card referral program
D. Be reliable, positive and respectful of clients
A. Rush through services so that you can see more clients each day
It is recommended that you select which of the people as a role model?A. A managerB. Another stylist in the salonC. A client
D. A vendor
B. Another stylist in the salon
If you have a conflict in the salon, feel free to discuss it with others in the salon.
T or F
Every client who enters the salon is a potential purchaser of additional services or merchandise.
T or F
As a team player, be willing to help a teammate by staying late or coming in early.
T or F
Most beauty professionals rely on human resources to research things like retirement plans and health benefits.
T or F
Recommending professional products to clients for at-home care is known as:a. commissionb. upsellingc. retailing
d. servicing
Informing clients about a product without stressing that they purchase it is a(n):a. assured sellb. soft sellc. hard sell
d. recommendation
The most reliable method of compensation for a new salon professional is:a. cashb. salaryc. commission
d. tips
A salary-plus commission structure is used to motivate practitioners to increase:a. confidenceb. creditc. productivity
d. skills
Income in addition to your regular compensation that must be tracked and reported on tax returns is:a. evaluationsb. travelc. tips
d. gifts
The practice of recommending and selling additional services to clients is known as:a. retailingb. upsellingc. motivating
d. upgrading
One of the best ways to improve your performance is to:a. cut your client's hair the way you preferb. find a role modelc. critique other coworkers
d. spend more time on every client
Document that outlines all of the duties and responsibilities of a particular position in a salon or spa.a. defaultingb. ticket upgradingc. job description
d. client base
Not paying back your loans.a. defaultingb. ticket upgradingc. job description
d. client base
Practice of recommending and selling additional services to clients.a. defaultingb. ticket upgradingc. job description
d. client base
Customers who are loyal to a particular cosmetologist.a. defaultingb. ticket upgradingc. job description
d. client base