Ziidoo bluetooth 5.0 transmitter and receiver troubleshooting

Categories

Unable to Pair / Connect with my Bluetooth Headphones / Speakers


Possible causes:

1. Both Transmitter and headphone / Speaker are not in PAIRING / Discoverable mode (Steps 1 & 2)

2. Wireless Interference from your smart TV or streaming gadgets such as Roku (Step 3)


Step 1: Did you get your Headphone/Speaker into Bluetooth Pairing Mode?

Powering on the Headphones/Speaker does not automatically put them in pairing mode. If it's not in pairing mode, it won't be "discoverable" by other Bluetooth devices.

Please double-check with the info below OR your User Manual.

For Avantree Headphones/Speakers: The LED indicator on the Headphone/Speaker flashing RED & BLUE.

For Non-Avantree headphones/Speakers: Look them Up by Brand.


Step 2: Did you get your Transmitter into Bluetooth Pairing Mode?

For all Avantree transmitters, pairing mode can be recognized by the Rapidly flashing LED Indicator; the LED indicator will be flashing faster than its usual state.

If you don't see that, please take a look at the user manual and try again. Both the Transmitter AND the Headphone/Speaker need to be in pairing mode in order for them to connect.


Step 3: Clear away any potential Wireless Interference Devices.

Other wireless devices in the vicinity of the Avantree Transmitter Adapter may negatively affect the range. This "source of interference" can be a WiFi router, a TV box (Xfinity, Roku etc.), or even just another Bluetooth device.

To solve this issue, simply TURN OFF the source of interference when you are trying. to do the pairing process. 

Or you can take the transmitter and headphone to your car and pair them up there. The transmitter does not need the audio cable plugged in under the pairing process. Only a USB cable from car USB will be enough to power it up.

Once paired, they should reconnect once both turned on again.

Step 4: IF Step 1, 2 & 3 don't work, please Reset and Clear Pairing History .

It is not uncommon for Bluetooth devices (include both the Avantree Transmitter and the device you're trying to pair it with) to be interfered by other devices nearby. This prevents the two devices that you're trying to pair from quickly pairing with each other.

If you suspect the situation to be caused by this, try resetting the devices you're trying to pair.

Once successfully paired, the transmitter should auto-reconnect to your device every time both of them are turned on.

If you're still having issues, please send us an email at  with the following info:

1. What Avantree transmitter you are using and what LED light you see under pairing mode; 2. What Bluetooth device you try to pair it with and how its LED light flashing under pairing mode; 3. Which one gets out of pairing mode first if they do not pair and connect.

Document

ZIOCOM BT5809 Bluetooth 5.0 Transmitter Receiver User Guide

Ziidoo bluetooth 5.0 transmitter and receiver troubleshooting

Ziidoo bluetooth 5.0 transmitter and receiver troubleshooting

Receiver

  1. Plug
    Ziidoo bluetooth 5.0 transmitter and receiver troubleshooting

  2. Pair
    Ziidoo bluetooth 5.0 transmitter and receiver troubleshooting

    Press the A/B button to enter pairing mode, the white LED will flash, actively Bluetooth on your phone to click ” BT5809″ to pair.
  3. Play
    Ziidoo bluetooth 5.0 transmitter and receiver troubleshooting

Transmitter

  1. Plug
    Ziidoo bluetooth 5.0 transmitter and receiver troubleshooting

  2. Pair
    Ziidoo bluetooth 5.0 transmitter and receiver troubleshooting

    Press the A/B button to enter pairing mode, the white LED will flash, the transmitter will automatically pair the Bluetooth device.
  3. Play
    Ziidoo bluetooth 5.0 transmitter and receiver troubleshooting

Product specifications

Ziidoo bluetooth 5.0 transmitter and receiver troubleshooting

BT5809 ” is a wireless long-range Bluetooth 5.0 Transmitter, Receiver, and bypass (direct cable connection) 3-in-1 Device. A multifunctional device with optical input supporting wired and Bluetooth output simultaneously(bypass mode). Incorporating the latest aptX low-latency” and ‘aptX HD’ technology for high fidelity quality sound and virtually no delay. Providing the best solution to build your multiple home audio systems.

Bluetooth version: 5.0
Frequency range: 2.4GHz-2.480GHz
Bluetooth Operational range:  TX: 98-196Ft(30-60M)
Support audio codec: A2DP, AVRCP, SBC, aptX, aptX-11, aptX-HD
Working current : RX : 60-90mA TX: 50-230mA Bypass : 40mA
(Note:RX and TX mode working current depends on working distance)
Operating temperature: 14-113°F(-10°C -45°C)
Input voltage:  DC 5V (USB Type-C)
Storage temperature: -4-140°F(-20°C-60°C)
Product size: 50x55x39 inch /
Product wight:  127x40x100 mm 115g

Product Overview & Control Function

Button  Function Operation
Ziidoo bluetooth 5.0 transmitter and receiver troubleshooting
Power on/off; play/pause Short press to power on/play/pause Long press for 3 seconds to power off.
M Switch TX/RX/Bypass work mode Long press for 2 seconds to switch work modes.
Ziidoo bluetooth 5.0 transmitter and receiver troubleshooting
Switch AUX/Optical input Long press for 2 seconds to switch AUX/Optical input.
A Device A Pairing Short press this button to pair device A.
The mode light flashes fast
B Device B Pairing Short press this button to pair device B
The mode light flashes fast.
+ Volume up In TX and Bypass mode, short press to volume up.
In RX mode, short press to next track long press to volume up
_ Volume down In TX and Bypass mode, short press to volume down.
In RX mode, short press to previous track, long press to volume down.
LL/HD APTX-LL/APTX. H D Short press to switch audio format.

Package Contents

  • Bluetooth Transmitter Receiver xl
  • Type-C power cable xl
  • Optical cable x 1
  • 3.5mm audio cable x1
  • 3.5mm to RCA cable x 1
  • User manual xl

Quick setup

RX – Bluetooth receiving mode ; TX – Bluetooth transmitting mode ; Bypass – audio pass-through mode.

Receiver Mode

RX Installation

Ziidoo bluetooth 5.0 transmitter and receiver troubleshooting

How to use?

Step 1: Turn on “BT5809n, switch to RX mode, use 3.5mm audio cable or optical cable to connect the RX output or RX optical port to your amplifier/Non-Bluetooth speakers.

Step 2: Pair it with your phones Bluetooth.

  1. Once the device is turned on, it will automatically start searching for devices that have been paired. The RX light flashes slowly. If it has never been connected to any device (when you turn it on for the first time), the RX will flash quickly to enter the pairing mode after turning it on.
  2. Turn on your phone’s Bluetooth, searching “BT5809- and connecting. After the connection is complete, the -As indicator stays on.
    NOTE 1: The Bluetooth password is “0000” if your phone requires it
    NOTE 2: When the display is in AUX mode, please use 3.5mm AUX cable: When the display is in OPT mode, please use fiber optical cable.

Step 3: After the pairing is completed, the NB LED Light stops flashing and stays on. Now enjoy your music!

Conned two phones at the same time

Step 1: After you have successfully connected device A, press the unpaired port button B. Then the RX starts to flash quickly.
Step 2: Turn on the Bluetooth of device B, search and pair “BT5809”.
Step 3: When the connection is completed, the indicators of A and B remain on. Now you can switch output from device A or device B by pausing and playing.

After connected, if you want to disconnect one of the phone and replace it with a new one, just press the connected NB for three seconds, and the device will disconnect and enter the pairing mode. RX will start to flash quickly.

NOTE: When the Bluetooth receiver is restarted, it will automatically connect to the last connected phones. (Make sure your phone’s Bluetooth is turned on before restarting)

Transmitter Mode

TX Installation

Ziidoo bluetooth 5.0 transmitter and receiver troubleshooting

How to use?

Step 1: Switch to TX mode, use 3.5mm audio cable or optical cable to connect the TX Input or TX optical port to your audio source.
Step 2: Turn on”BT5809″, short press A/B to enter pairing mode, TX will flash quickly.
Step 3: Turn on the Bluetooth on your Receiver device, they will automatically pair and connect. After the connection is completed, the A/B light will stay on.

Connect two receivers at the same time
Step 1: After connecting the receiver A, press the unpaired port button B, the device will start searching, TX will flash quickly.
Step 2: Turn on the Bluetooth receiver B, put it near the “BT5809” and they will automatically pair and connect. After connected, the A and B indicator will both stay on.
Note 1: After connected, if you want to disconnect receiver A or B and replace it with a new one Just press the paired port button A or B for three seconds, and the device will disconnect and enter the pairing mode. TX will start to flash quickly.
Note 2: When the display is in AUX mode, please use 3.5mm AUX cable; When the display is in OPT mode, please use fiber optical cable.

Bypass Mode
Bypass Installation

Ziidoo bluetooth 5.0 transmitter and receiver troubleshooting

Use the BYPASS function if your TV only has ONE OPTICAL Output which is currently occupied by your AV receiver or sound bar Toggle between BYPASS and Bluetooth mode using a simple switch. No need to unplug cable. In Bypass mode, -8T5809″ can be used as a decoder to convert audio between 3.5mm AUX and optical output

Step 1: Press “WI’ button for 2 seconds to select Bypass mode. Then press ‘Ss for 3 seconds to switch the correct audio cable connection. There are 4 different modes.

Input Output Indicaters
TX AUX RX AUX AUX Lights on
TX OPTIACL l RX OPTIACL AUX lights on
TX AUX RX OPT1ACL AUX ,OPT and RX Optical socket lights oncpIkiIpacket I gfirtbDl
TX OPTIACL RX AUX AUX and OPT lights on

Step 2: Plug a 3.5mm AUX audio/optical cable in the TX socket and then connect to the audio source.
Step 3: Use another 3.5mm audio cable or optical cable to connect the RX socket to your amplifier/car speakers/headset, etc.

Automatically reconnect paired devices

After restarting,”BT5809″ will automatically reconnect the Bluetooth devices that have lost the connection. If it is not connected any device within 30 minutes, it will automatically shut down.

Clear Bluetooth pairing history
Long press A or B button for about 8 seconds until the TX or RX stop flashing and stay on for two seconds (at this time other indicators will all shut down), the device will clear the historical paired Bluetooth devices and enter the pairing mode.

NOTE:

  1. Please use a Type-c cable to connect a DC5V adapter to power the product
  2. The Bluetooth signal will be blocked and absorbed by surrounding objects. Try to keep the Bluetooth device free from obstruction during use to ensure better sound quality.

Q&A

  1. I can’t pair the BT5809 Bluetooth adapter with my Bluetooth Headset or Speaker
    • Turn off Bluetooth on all mobile phones or PC in the room (make sure the headset or speaker is not paired with another device while pairing the “BT5809” ).
    • The first time you pair, make sure the pairing distance is within Meet/ 1 meter. – Ensure that the Bluetooth headset or speaker has sufficient power and is in pairing condition.
    • If the above tips don’t help, set the “8T5809” Bluetooth adapter and the Bluetooth headset or speaker to factory default settings. ( Long press A or Et button for 8 seconds to factory default Bluetooth settings. )
  2. Get static noise under TX mode.
    • Please use a separate USB power supply to avoid signal interference.
  3. There is no sound streaming under Bypass mode.
    Bypass has 4 different modes ( long press the S button 3 seconds to select the correct audio cable connection ),
    • Aux 3.5mm In / Aux 3.5mm Out : only AUX Lights on – Optical Input / Optical Output : only OPT lights on
    • Aux 3.5mm In / Optical Out : AUX, OPT and RX optical socket Lights on
    • Optical In/Aux 3.5mm Out : AUX and OPT Lights on, RX optical socket Lights off.
  4. Volume button not working.
    • The volume button is only effective on Bluetooth and AUX connections, the volume button is not available in optical mode.
    • In RX mode, long press + to increase the volume, Long press – to decrease the volume ; short press + to switch to the next song, short press – to switch to the previous song.
    • In TX and Bypass modes only works to adjust the volume.

Warranty Information

ALL ZIOCOM products have an 12-month limited warranty on parts and Labor from the date of purchase. Please contact us if you have any problems.
After-sale Service and Technical Support Email: [email protected]

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

  1. this device may not cause harmful interference, and
  2. this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

This device and its antenna(s) must not be co-located or operation in conjunction with any other antenna or transmitter.

Ziidoo bluetooth 5.0 transmitter and receiver troubleshooting

Radiation Exposure Statement
To maintain compliance with FCC’s RF Exposure guidelines, This equipment should be installed and operated with minimum distance of 20cm from your body.

Documents / Resources

Why is my Bluetooth transmitter not connecting?

Turn the power of the Bluetooth headphones off and on again, and then try again. Go to “General” > “Bluetooth Transmitter”, and set “Transmitter” to “On” within the Setup Menu. Make sure this unit is not already connected to another pair of Bluetooth headphones.

How do you put a Bluetooth transmitter in pairing mode?

Press and hold the (BLUETOOTH) button on the transmitter for about 5 seconds. The indicator on the transmitter starts double flashing in blue to indicate that the transmitter is in pairing mode. Put your headphones into pairing mode to establish a BLUETOOTH connection with the transmitter.

How do I connect my Ziidoo to my TV?

Use the micro USB cable to charge before use;.
Connect the BT6 to your TV/ Computer using the AUX cable;.
Change the switch button to position TX;.
Turn on the device(Long press in the multifunction button) then the blue light will flash quickl y,indicating that is ready for pairing;.

How do I get my Bluetooth receiver to work?

How to Set Up Your Bluetooth Dongle on Windows.
Insert the Bluetooth dongle in your computer's USB port..
Open the Device Manager and Bluetooth will appear..
Go to “Settings”, click on “Bluetooth and other devices” and choose the “Add Bluetooth or other device” option..
Select the device of your choice and pair up!.