Our four medical plan administrators keep our plans running smoothly nationwide, and their health care advisors can help you with medical claims, customer service, and pre-authorization for some services, including the Centers of Excellence program. Your plan administrator is based on your location. You’ll find it on the back of your plan ID card.
Premier, Contribution, Saver, PPO plans:
most states
- Aetna:
- Chicago Metro and south Florida: 800-525-6257
- Everywhere else: 855-548-2387
Monday–Friday, 6 a.m.–10 p.m.; Saturday, 6 a.m.–3 p.m. Central Time
- BlueAdvantage Administrators of Arkansas: 866-823-3790
Monday–Friday, 7:30 a.m.–6 p.m. Central Time
- HealthSCOPE Benefits: 800-804-1272
Monday–Friday, 7:30 a.m.–6 p.m. Central Time
- UMR: 855-870-9177
Monday–Friday, 7 a.m.–10 p.m.; Saturday, 7 a.m.–4 p.m. Central Time
Premier, Contribution, Saver, PPO plans:
AK, AL, AR, AZ, CO, GA, IA, KY, LA, MN, MS, OH, TN, WI, WV
- If your plan administrator is Aetna: 800-626-9170 (GA, OH); 833-554-1544 (customer service, all other areas); 800-941-1384 (find a doctor or care management, all other areas)
- If your administrator is BlueAdvantage: 866-823-3790 (customer service); 800-941-1384 (find a doctor or care management)
- If your administrator is UMR: 855-870-9177
Premier, Contribution, Saver, PPO plans:
IL, IN, MO, NC, SC, VA
- If your administrator is Aetna or BlueAdvantage: 855-377-2200 for customer service or 800-941-1384 for care management.
- If your administrator is UMR: 855-870-9177
Local Plans
- Aetna (Banner Local Plan): 855-548-2387
- HealthSCOPE Benefits (Mercy Arkansas Local Plan): 800-804-1272
HMO plans
To find a doctor or get help with claims for these plans, contact your plan directly.
Geisinger plans
• GeisingerHealthPlan.com
• 844-863-6850
Health Net plans
• HealthNet.com
•
800-722-5342
HMSA Hawaii
• HMSA.com
• 808-948-6111
Kaiser of California
• kp.org
• 800-464-4000 (English)
• 800-788-0616 (Spanish)
Kaiser of Colorado
•
kp.org
• Denver metro: 303-338-3800
• Other areas: 800-632-9700
Kaiser of Georgia
• kp.org
• Atlanta metro: 404-261-2590
• Other areas: 888-865-5813
Kaiser of
Hawaii
• kp.org
• 800-966-5955
Kaiser of the Mid-Atlantic
• kp.org
• 855-249-5018
Kaiser of Oregon
• kp.org
• Portland area: 503-813-2000
• Other areas: 800-813-2000
Kaiser of Washington
• kp.org
• 888-901-4636
By Chet Putnam, Director, Walmart Services
It’s game day. Your buddies are coming over, and you just bought a new flat-screen TV and a laptop to live out your fantasy football dreams. In walks Bob, uninvited. He brings a football and throws you a pass. “Think fast!” he says. But you aren’t thinking fast. You’re deep in thought about which wide receiver to start in your fantasy football league.
The football knocks over a jar of spicy salsa, spilling it all over your new laptop. Just then, lightning strikes outside and your power goes out. The lights come back but the TV is dead – power surge. It’s Mayhem. But, your fantasy football dreams are still alive and your TV and laptop can be fixed, because you said “yes” to the new Walmart Protection Plans powered by Allstate. Simply file the claims on your phone, then open your phone’s browser and stream the game.
With a protection plan, not only do you get coverage at an incredible value, as of Aug. 1* you can also have peace of mind knowing your Walmart purchases are in good hands with Allstate. The insurance provider is now powering all Walmart protection plans sold in stores and on Walmart.com.
What’s even better is you can save time and fix the damage right there on your phone with the Walmart app. Protection plans can now be found under the Services tab. From there, you can file and track claims, transfer or cancel plans, see how much time is left on a plan and find out which purchased items are eligible for the program.
The new experience is all about convenience and speed. No more keeping track of every individual paper plan or receipt – it’s all there at your fingertips. If you use Walmart Pay or purchase items from Walmart.com, your protection plan information will automatically load into the Walmart app. And, if you have a paper receipt, you can easily use the app to scan and tie it to your Walmart.com account.
Walmart and Allstate have a combined 143 years of serving people and building trust. So, get a Walmart Protection Plan powered by Allstate and be better protected from Mayhem.
*Plans sold prior to Aug. 1, 2018, will continue to be serviced by Asurion. Both the protection plan website and Walmart app will direct customers where to go if they need to manage a plan or file a claim.