Rating 5 - Excellent. 736 out of 1255 reviews" " Rating 4 - Good. 290 out of 1255 reviews" " Rating 3 - Okay. 112 out of 1255 reviews" " Rating 2 - Poor. 64 out of 1255 reviews" " Rating 1 - Terrible. 53 out of 1255 reviews" " 4.4/5Property conditions & facilities
Traveled with partner Nov 13, 2022 Disliked: Cleanliness, staff & service We stayed at the Westin Grand Central for two nights (10 & 11 Nov). When we entered the room my favourable thoughts quickly took a downturn when I saw a long black hair on top of the bed. Another hair was shortly to be found in the middle of the bathroom floor. I promptly put those in the bin and then saw another under the vanity
unit. Trying to ignore these and settle in for the night I further discovered three more long black hairs just at the edge of the duvet – half underneath. I have to say I found that disgusting and it definitely disturbed my sleep. It made me wonder what had been going on in the room. I have not found something like that in any of the numerous hotels we have stayed in. It is not something you expect from the likes of the Westin where you expect a certain standard. I complained to a receptionist
on Friday morning who wrote down some details and said that the manager would not be in before noon and that I would be contacted. Admittedly we went out before this time but there weren’t any messages left for us on our return. On checking out I also complained to another receptionist and although she was apologetic she just gave me a contact card. A further irritation was that there was no conditioner in the bottle attached to the wall. Another thing that should have been checked. How was the
room not checked properly before given to a guest? Stayed 2 nights in Nov 2022 Response from Hotel Management on Nov 15, 2022 First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. We are truly sorry and disappointed to hear about the perception you are left with about our staff and accommodations.
We have high expectations for ourselves and are all sorry we missed the mark on your experience. We really hoped you'd love us - I'm so saddened to hear that we fell short. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations. Traveled with family Nov 8, 2022 Liked:
Cleanliness, staff & service The staff was great and courteous. The rooms were ckean but amenities not great. There was no fridge. Maybe upgrade your coffee machine and have cups in the room. Response from Customer Service on Nov 9, 2022 Thank you for the great review, Maria!We're happy you had a pleasant experience with us!
It's lovely you enjoyed our kind staff and clean accommodations so much. That's what we like to see! However, we regret that our amenities didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward.We look forward to hosting you again soon for an even better experience! Nov 8, 2022 Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping did a poor job. Didn’t vacuum or clean surfaces, or replenish items. Response from Customer Service on Nov 8, 2022 Thank you for the 4/5 review, Paul!It's excellent you enjoyed your time with us so much. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our housekeeping services with
our management team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon! Nov 6, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing location with wonderful staff! Response from Customer Service on Nov 7, 2022 Thank you for the great review, Deniz!We're pleased to hear that you enjoyed your stay at The Westin New York Grand Central. It's wonderful to know that our ideal location and kind staff left a lasting impression. We truly appreciate you taking the time to share your thoughts with us. We look forward to hosting you again the next time you're in town! Nov 6, 2022 Disliked: Cleanliness, staff & service, amenities, property
conditions & facilities Illegally charged me for an extra day Stayed 2 nights in Nov 2022 Response from Customer Service on Nov 7, 2022 Dear William,Please contact the hotel directly as we would be happy to assist you further. Thank you. Traveled with group Nov 4, 2022 Liked:
Staff & service, amenities, property conditions & facilities The hotel is beautiful and as described. Very close to everything. Response from Customer Service on Nov 5, 2022 Thank you for sharing with us, Elian!We're delighted to hear you had a fantastic time with us at The Westin New York Grand Central. We're so glad you
enjoyed our beautiful ambiance and ideal location so much. We strive to provide our guests with the most enjoyable time possible, so this is wonderful to hear! It sounds like you had a relaxing time with us.Please come visit us again in the near future for another lovely experience! Traveled with partner Nov 4, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Response from Customer Service on Nov 4, 2022 Thank you for sharing, Courtney!At The Westin New York Grand Central, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us. Traveled with partner Nov 3, 2022 Liked:
Cleanliness, staff & service, amenities, property conditions & facilities Great location close to food, shopping, & public transportation. Response from Customer Service on Nov 4, 2022 Thank you for the fantastic review, Dana!We're delighted your time at The Westin New York Grand Central was so wonderful! It's
fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience!Please come see us again soon! Traveled with partner Nov 1, 2022 Liked: Cleanliness, property conditions & facilities Nice hotel and clean rooms bed and
pillows soft in nice area and walking distance is good Stayed 3 nights in Oct 2022 Response from Hotel Management on Nov 1, 2022 Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future. Traveled with group Nov 1, 2022 Liked:
Cleanliness, staff & service, amenities, property conditions & facilities Stayed 1 night in Oct 2022 Response from Hotel Management on Nov 1, 2022 Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward
to welcoming you back to our hotel in the not-too-distant future. Business traveler Nov 1, 2022 Disliked: Staff & service Lovely room —a left over from better days. Poor service. A bit expensive for what it is. Stayed 3 nights in Oct 2022 Response from Hotel Management on Nov 1, 2022 Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations. Traveled with partner Oct 30, 2022 Liked: Cleanliness, staff & service, amenities, property conditions
& facilities Very lovely spacious room, great location and staff, fun shower Stayed 2 nights in Oct 2022 Response from Customer Service on Oct 30, 2022 Thank you for the excellent review, Ruth!It's wonderful you had such a fantastic stay at The Westin New York Grand Central! The comfort and happiness of our
guests are important to us. We're thrilled you enjoyed our large and comfortable rooms so much. That's what we like to see! We look forward to hosting you again soon for another amazing experience!Have a fantastic day! Traveled with partner Oct 30, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities First trip to New York and the hotel truly exceeded my expectations! The
location was great, good food places in walking distance. The front desk team were exceptional from the beginning to end. They were sincerely ready to help when ever I needed something. The rooms were very modern, clean and comfortable. I felt safe and slept like a baby. I DEFINITELY will start planning my next trip to NYC and will be staying here! Stayed 2 nights in Oct 2022 Response from
Customer Service on Oct 30, 2022 Thanks for the wonderful review, Angelia!It's fantastic you had such a lovely experience at The Westin New York Grand Central. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions.We're looking forward to sharing another amazing experience with you soon! Traveled with family Oct 29, 2022 Liked: Cleanliness, staff & service, property conditions &
facilities
Great location and excellent response and follow-through to special requests submitted through my Expedia App. Stayed 3 nights in Oct 2022 Response from Customer Service on Oct 29, 2022 Thank you for the outstanding review, Angela!We're delighted your experience at The Westin New York Grand Central was so wonderful! We
strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job!We look forward to sharing another amazing experience with you soon! Traveled with partner Oct 28, 2022 Liked: Cleanliness, staff & service, property conditions & facilities The staff was very friendly and accommodating, giving great recommendations on restaurants in the area. The breakfast buffet was nice but a bit pricey, overall I had a Great Birthday Weekend stay. Stayed 2 nights in Oct 2022 Response from Hotel Management on Oct 28, 2022 Thank you for the great feedback you have provided. It was a pleasure to
welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests. Thank you again for your review, and we look forward to welcoming you back in the future! Traveled with group Oct 24, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed 1 night in Oct 2022 Response from Customer Service on Oct 24, 2022 Thank you for taking the time to share your review with us, Jason.We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback regarding our
elevator system to our team.We're looking forward to sharing an even more pleasant experience with you soon. Traveled with family Oct 24, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff at the front desk were always friendly and they gave me a complimentary breakfast and the hotel was very clean! Stayed 2 nights in Oct 2022 Response from Hotel Management on Oct 24, 2022 Thank you for sharing your positive experience with us and with your fellow travelers! We really appreciate all of your feedback and we’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future. Traveled with family Oct 23, 2022 Liked: Cleanliness, staff & service,
amenities, property conditions & facilities Stayed 2 nights in Oct 2022 Response from Customer Service on Oct 23, 2022 Thanks for the perfect rating, Ayshan! We can't wait to see you again soon for another amazing experience at The Westin New York Grand Central. Have a great day! Traveled with family Oct 18, 2022 Liked:
Cleanliness, staff & service, amenities, property conditions & facilities Very clean and in a great area Stayed 2 nights in Oct 2022 Response from Hotel Management on Oct 18, 2022 Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming
you back in the not-too-distant future. Traveled with family Oct 17, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent high-rise a little off the beaten path but easily walkable to shops, Times Square area, etc. Loved that the hotel had a nice bar area to relax in. Stayed 3 nights in Oct 2022 Response from Hotel Management on Oct 17, 2022 Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future. Oct 17, 2022 Liked: Cleanliness, staff &
service, amenities, property conditions & facilities Staff is very friendly and helpful. Complimentary Breakfast was pretty good Stayed 1 night in Oct 2022 Response from Hotel Management on Oct 17, 2022 We’re delighted to hear that we went above and beyond in providing you with the best experience possible! It
is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit! Traveled with group Oct 17, 2022 Liked: Staff & service, property conditions & facilities Stayed 2 nights in Oct 2022 Response from Hotel Management
on Oct 17, 2022 Thank you for taking the time to share your rating with us. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future. Traveled with group Oct 17, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms were so clean and nice kept up. Stayed 2 nights in Oct 2022 Response from Hotel Management on Oct 17, 2022 Thank you for taking the time to review our hotel. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! Your comments regarding our attention to cleanliness are truly
appreciated. We certainly make every effort to deliver the highest standard of service to all our guests, and it is always encouraging to receive such compliments and comments. We look forward to welcoming you back to our hotel in the not-too-distant future! Oct 16, 2022 Stayed 2 nights in Sep 2022 Response from Customer Service on Oct 16, 2022 Thank you for the wonderful rating, Jane!It's fantastic you
enjoyed your time at The Westin New York Grand Central! We look forward to hosting you again soon for another amazing experience! Have a fantastic day! Oct 13, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed 1 night in Oct 2022 Response from Customer Service on Oct 13, 2022 Thank you
for the fantastic rating, Samantha!It's outstanding you had such a wonderful experience at The Westin New York Grand Central. We care about the satisfaction of our guests. We can't wait to see you again soon! Traveled with family Oct 11, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel. Clean and comfortable. Everyone was very friendly. Valet was
especially helpful to us. Stayed 2 nights in Oct 2022 Response from Customer Service on Oct 11, 2022 Thank you for taking the time to leave this wonderful review, Judy!We're thrilled to know you enjoyed your stay at The Westin New York Grand Central so much! We strive for excellence so we're pleased to hear you appreciated not only our clean and comfortable
accommodations, but also our kind staff! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit! Traveled with partner Oct 10, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very convenient to GCT and other transportation. Room was perfect and the breakfast buffet was also very good. Stayed 2 nights in Oct 2022 Response from Customer Service on Oct 10, 2022 Thank you for this wonderful review, Richard!We're excited to know your time at The Westin New York Grand Central was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look
forward to hosting you again soon for another unforgettable experience!Thanks again for the feedback! Oct 9, 2022 Liked: Staff & service, property conditions & facilities Stayed 1 night in Oct 2022 Response from Customer Service on Oct 10, 2022 Thank you for this lovely review, Manoel!We're thrilled to know you had such a
wonderful experience at The Westin New York Grand Central. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. We look forward to hosting you again so we can share yet another fabulous experience with you! Business traveler Oct 1, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I was looking
for a conveniently located hotel with a comfortable bed in a quiet room where I could crash for a night before an early meeting, and the Westin fit the bill. Stayed 1 night in Sep 2022 Response from Customer Service on Oct 2, 2022 Thank you for your review of the The Westin New York Grand Central, Jonathan!We're glad to hear that our convenient location and
comfortable beds met your needs and helped you to have a good night's sleep before your early meeting. We hope you'll consider staying with us again in the future. Business traveler Sep 29, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed 2 nights in Sep 2022 Response from Customer Service on Sep 30, 2022 Thank you for the amazing rating, Jillene! We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at The Westin New York Grand Central soon! Sep 28, 2022 Liked: Cleanliness, staff & service, amenities, property conditions
& facilities It was a great stay. No complaints. Stayed 4 nights in Jul 2022 Response from Hotel Management on Sep 28, 2022 It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and I greatly
appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return. Traveled with partner Sep 26, 2022 Liked: Cleanliness, staff & service, property conditions & facilities It’s a nice place. Has a very beautiful shower. Did not like how my room did not have a microwave or a refrigerator. Overall was a beautiful place Stayed 2
nights in Sep 2022 Response from Hotel Management on Sep 26, 2022 We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming
you back in the future! Sep 16, 2022 Liked: Staff & service, amenities, property conditions & facilities Stayed 1 night in Sep 2022 Response from Hotel Management on Sep 16, 2022 Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the
not-too-distant future. Traveled with family Sep 13,
2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel and very conveniently located! Stayed 3 nights in Sep 2022 Response from Hotel Management on Sep 13, 2022 Thank you
for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future. Traveled with partner Sep 12, 2022 Mattress old and soggy. Sheets old and yellowish and not properly secured to mattress. Only Plastic glasses, wrapped in plastic. Tacky. Coffee not restocked. Ran out of towels, not replaced. Disappointing overall for a “4 star property “. Staff, however, was
lovely. Hotel restaurant very good. Location perfect for subway and walkable to Times Square. Stayed 3 nights in Sep 2022 Response from Customer Service on Sep 12, 2022 We appreciate the feedback, Susan.It's unfortunate your time with us was anything less than ideal. We strive to offer quality service and convenience for all of our guests. We're happy you enjoyed
our friendly staff, on-site restaurant and perfect location despite the problems you had with our in-room amenities and the cleanliness and condition of our rooms. We endeavor to offer the best experience possible and your feedback will help. Thank you.We do hope to see you again soon so we can share a more positive experience with you. Sep 12, 2022 Disliked: Property conditions & facilities The hotel says its
4 star, but at the weekend friday to sunday they put the rates so low that its over run like your on cruise ship with masses of people noise, buffets breakfast with 50 crowds stretched all around room. As biz traveler I do not like being in this environment. Its fine if your tourist. But it certainly takes the 4 star to 2 star plus at night people come in late and make noise like its 2pm in the afternoon. Stayed 2 nights in Sep 2022 Response from Customer Service on Sep 12, 2022 We appreciate you sharing your feedback, Susan.We are disappointed to hear that your stay with us did not meet your expectations. We strive to provide every guest with excellent experience and we regret that your stay with us did not reflect this. Please know that your concerns have been passed on to our management team so they can be properly addressed.We hope to have
the pleasure of hosting you again soon so we can show you the quality experience we know that we are capable of sharing with our guests. Sep 9, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location Nice Size Rooms Front desk staff is great! Stayed 2 nights in Sep 2022 Response from Customer Service on Sep 9, 2022 Thanks for the excellent review, Eric!We're delighted your time at The Westin New York Grand Central was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our prime location within the city and spacious accommodations as well as our fabulous front desk team. That's what we like to see! We look
forward to hosting you again soon for another fantastic experience. Traveled with partner Sep 5, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everyone there was delightful! Room was clean and modern with a great view. Lilly at the front desk was the best!! Definitely be back! Stayed 2 nights in Sep 2022 Response from Customer Service on Sep 6, 2022 Thanks for the great review, Kevin!We're delighted to hear that you had such an outstanding experience with our team at The Westin New York Grand Central! It's wonderful that Lily provided you with such great service - that's what we like to hear! We're delighted you enjoyed our excellent location with its breathtaking views and cleanliness. We'd love to host you again
soon for another incredible experience!Thanks for sharing! Sep
4, 2022 Disliked: Staff & service The service in the bar/dining area was really bad. Was pleased they offered free bottles of water at the Front desk. Great location for accessing public transportation for the US Open. Overall enjoyed our stay! Stayed 3 nights in Aug 2022 Response from Customer Service on Sep 4, 2022 Thank you for your feedback, Denise.We're sorry to hear that you were not pleased with the service in the bar/dining area. However, we're glad to hear that you were pleased with the free bottles of water that were offered at the front desk and that you found the location to be great for accessing public transportation for the US Open. We hope to host you again soon for an
even better experience. Traveled with family and small children Aug 30, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Love the renovation of the property. Stayed 2 nights in Aug 2022 Response from Hotel Management on Aug 30, 2022 We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon. Traveled with partner Aug 30, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel is in the best area possible. Right in the center of town. The room
& bathroom were very large. The bed was the nicest bed I’ve ever slept in! Didn’t want to leave it. Got free breakfast and a drinks coupon which was fabulous. Breakfast had a large variety. Would love to stay here again! Stayed 2 nights in Aug 2022 Response from Hotel Management on Aug 30, 2022 Thank you for your terrific review on your recent stay! We’re
delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the not-too-distant future! Traveled with group Aug 29, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everyone was so nice and the buffet breakfast was Amazing… Stayed 4 nights in Aug 2022 Response from Hotel Management on Aug 30, 2022 Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again
in the future. Traveled with family Aug 29, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 1.5 blocks to Grand central station. Maybe 1/2 mile to time square and 1.2 miles to Central Park. Busy area downtown so plan on hearing sirens and horns throughout the night. Was unaware of the $34 fee the hotel charges per day. House keeping made the beds and took wet towels
but didn’t give us new towels or refill the coffee cups. Room next to us had a dog that barked a few times. Overall ok but I’d stay somewhere different next time. Stayed 2 nights in Aug 2022 Response from Hotel Management on Aug 30, 2022 Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry to hear that you were not
fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations. Traveled with group Aug 22, 2022 Liked: Staff & service, amenities, property conditions & facilities Very noisy if you’re staying on the lower floors. We needed to change rooms Stayed 4 nights in Aug 2022 Response from Hotel Management on Aug 22, 2022 We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future! Traveled with partner Aug 21, 2022 Liked: Cleanliness, staff & service This hotel is placed at a very convenient location where Bank of America and a 24hr cvs is right across the street. Secondly it isn’t far from time square and along
the way to you walking there, there’s many food shops and clothing shops. When I arrived it was a $100 deposit plus 30$ a day for breakfast and a free drink voucher. House keeping was friendly and supportive. Oh and you need your card to go up to your floor in the elevator which makes this place safe! Pet friendly and just great I’m going back in February Stayed 2 nights in Aug 2022 Response
from Hotel Management on Aug 22, 2022 We’re delighted to hear that we went above and beyond in providing you with the best experience possible! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit! Traveled with family Aug 21, 2022 Liked: Cleanliness, staff & service,
amenities El hotel todo muy bien,solo que cuando reserbe desia que parqueo dusponible y al final tube que pagar por parqueadero,pero lo demas exelente hotel Stayed 1 night in Aug 2022 Response from Hotel Management on Aug 22, 2022 Gracias por tomarse el tiempo para revisar nuestro hotel. Si bien estamos encantados
de haberlo recibido como nuestro invitado, nos decepciona saber que no estuvo completamente satisfecho con su estadía general con nosotros. Si alguna vez regresa a la ciudad, dénos la oportunidad de mostrarle que nuestro producto y servicio pueden estar a la altura de sus expectativas. Traveled with partner Aug 21, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was clean and beautiful. Check in was very easy. Great location! Stayed 2 nights in Aug 2022 Response from Hotel Management on Aug 22, 2022 Thank you for taking the time to review our hotel. We really appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We
look forward to welcoming you back in the future! Aug 16,
2022
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was amazing. It quiet and peaceful Stayed 2 nights in Aug 2022 Response from Customer Service on Aug 16, 2022 Thank you for sharing, Keir! At The Westin New York Grand Central, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us. Aug 15, 2022 Stayed 2 nights in Aug 2022 Traveled with family Aug 15, 2022 Liked: Cleanliness, staff & service,
property conditions & facilities Stayed 2 nights in Aug 2022 Response from Customer Service on Aug 16, 2022 Thank you for leaving us this wonderful review, Perry! We're thrilled your time at The Westin New York Grand Central was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our
guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience! |
The westin new york grand central tripadvisor
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