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5-star 81% 4-star 6% 3-star 2% 2-star 2% 1-star 9%
Sort:Your salesman, Bastian Romero was wonderful! As soon as I walked through the door
he greeted me with a big smile. I told him what I wanted to see and he walked with me to look at what I was interested in. The store was set up in such a manner that I could see everything clearly. I was not rushed into anything which I really appreciated! I came to the store on Monday and returned on Tuesday and bought my new furniture! Date of experience: November 08, 2022
The delivery was scheduled for November 9 between 11 AM and 2 PM. Nobody showed up. Nobody called. I stayed home for
nothing. I called and I was told that one of the two dressers arrived broken so they have to reorder. Nonetheless they did not deliver the one good dresser. I was told it will be delivered on the 13th. HORRIBLE SERVICE!!! Date of experience: November 09, 2022 We had a very nice experience. Greeted by a sales person and she directed us to the area in which way to traditional or modern styles of sofas. We proceeded to look around and with her help we were able to decide on a sofa set that
met all our requirements (size,materials,comfortable). She was very helpful and answered all our questions. Date of experience: November 05, 2022 I had a great experience from start to finish. My Sales Representative Marv at the 66th Street showroom was so helpful. He walked me process and I placed my order the same day. I had renovations going on in my home and my order was held until
I was ready. I received my order and it absolutely stunning Date of experience: November 08, 2022 I was told that I would be given confirmation of delivery the day before the delivery service. It is the day of delivery and I have not recieved correspondance. I tried to contact customer service via the chat feature and it just redirects me to the same unhelpful portion of their website then says "chat ended". I then call their customer service and after going
through their automated process I end up at a voice mail. This is unprofessional, please take your business elsewhere. Date of experience: November 08, 2022 Reply from Raymour & Flanigan 15 hours ago Hello Stephen. We strive for excellent customer service and are sorry to hear about your experience. Please e-mail your order details to and a customer care manager will reach out you as soon as they are able. Thank you for your business. -Jeff V. I was at the Jenkintown store, & the sale person was very unprofessional. He wanted to charge me full price without me seeing exactly what the total amount was. Also the cashier was the exact same thing. The manager was very rude, saying that
they don’t give any loyalty discounts. Date of experience: November 07, 2022 Reply from Raymour & Flanigan 15 hours ago Hello isabel.
Sorry to hear you had this experience in our showroom. That's certainly not how we want our customers to feel while shopping with us. If you'd like to talk with us further about this, feel free to email and we'll get you in touch with our Customer Care leadership team. Thank you. -Jeff V. I was greeted at the door and got all the help from several individuals that I could have wanted. I came in with a definite desire to buy a sofa during that visit and I did that. I received intelligent-sounding answers to all of my
questions and feel that I was treated as a respected customer. It was November 6 but this program refuses to let me enter that date. Date of experience: November 05, 2022 Asia was a great sales agent. No pressure and was able to answer all of our questions. She allowed us to wander the store on our own without following us around every corner as too many sales people tend to do. It was a very good
experience and I would highly recommend her to anyone who is furniture shopping. Date of experience: November 06, 2022 We were warmly greeted at the store by the manager and encouraged to spend some time looking around after an explanation of how the store is laid out. A sales associate checked in with us and then let us continue to try things out without hovering, which was so appreciated. This was the 4th furniture store we had been to that day and we were kind of fried by the time
we walked in. I wish we had started at Raymour & Flanigan because it was the best experience of the day! I will definitely recommend to others to start here! Date of experience: November 05, 2022 The salesperson (Ashley) took the time to listen to what I was looking for and made a great effort to find me something in my budget that will fit my needs. Date of experience: November 06, 2022 Ken, our salesman, guided us shopping for a new mattress. He was patient, extremely knowledgeable, and did not present any pressure. We did
purchase a new bed, and will soon purchase a new living room set. Thank you Ken, we appreciated your expertise and kindness. Date of experience: November 06, 2022 The unit was easy to order online and had the specifications I need for my new LG TV. In addition, the ability to purchase white glove delivery means I don’t have to put it together. Date of experience: November 09, 2022 I have a chronic illness. It is hard for me to shop in store. I love that I can order online and even set up my delivery day and time. The website is user friendly. My shopping experience was enjoyable. Date of experience: November 08, 2022 Michael was the best in helping me with my purchase of a Stearns and Foster mattress. He contacted me to thoroughly explain the process of buying a hi end mattress. His style of communication
is casual and welcoming. He immediately made me feel valued as a customer. Thank you for such a positive experience. Date of experience: November 05, 2022 This has nothing to do with the company. It has a whole lot to do with the servers. When the individual is interested in what the customer needs and the vision of what the customer wants to accomplish. That is a true customer
representative. Date of experience: November 05, 2022 My Salesperson was Amazing! I am so sorry that her name is escaping my name now, but check my sales record for her name. She was lovely, helpful, and very enjoyable to speak with ! I will definitely keep her card for future purchases Date of experience: November 06, 2022 Reply
from Raymour & Flanigan 14 hours ago Thank you Lauren Kelly for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V. Melissa was excellent! She gave me space to decide but offered assistance when needed. She is so pleasant and helpful every time I have been there. The ladies working the checkout area are super efficient and excellent at their job! Date of experience: November 06, 2022 We worked with William Martin who was very couteous, professional and knowledgable. William was extremely helpful and we enjoyed working with him. Thank you. Date of experience: November 06, 2022 While delivering bad news in the delay of shipment of an ordered item, the representative was prompt, efficient and attentive in both understanding my concerns and in remedying the issue. Date of experience: November 08, 2022 The staff was awesome! The associate that helped us , Mason Hall was on point! He went out if his way to assist us , even looked for my husband when he went astray, for decision making!! Date of experience: November 06, 2022 Who owns Raymour and Flanigan?Michael Goldberg - Owner - Raymour & Flanigan Furniture | LinkedIn.
Is it hard to get a Raymour and Flanigan credit?The Raymour & Flanigan Credit Card credit score requirement is 640 or better. That means people with fair credit or better have a shot at getting approved for the Raymour & Flanigan Credit Card.
Is Raymour and Flanigan furniture Made in China?Raymour & Flanigan partners with several furniture dealers and manufacturers, so its products may come from various places around the world. Some items arrive at the store from artisans in the United States, while other furnishings might come from factories in China, Vietnam, Singapore or South Korea.
How many Raymour and Flanigan locations are there?Raymour & Flanigan. |
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