Sorry this is likely very basic, but my head is spinning. trying to understand shared mailbox vs. m365 group vs dist list vs. giving user permissions to another mailbox. When do you use one vs. another when dealing with several people that should be able to see mail coming into an address like Which don't work on phones in native mail app? In outlook?
Am
I correct on how these work:
if it's a distribution list:
- incoming emails come into each member's mailbox mixed with their own mail (yes, you can set up a rule to put them in a separate folder)
- Replies from each user goes in their own sent folder, can come from user's address or the sales address if you manually select sales for from address.
If it's a shared mailbox:
- Shows as separate mailbox in user's outlook
- Sent emails go into that separate mailbox's sent folder, IF the user manually changes from address, even when replying, otherwise it will come from them?
If it's an m365 group:
- Like Shared mailbox - incoming emails are separate from user's,
- also get more things like yammer, teams.... for small business / group, is all this overkil
If you give permissions to user:
- This is only for accessing a mailbox with a license?
- Shows as a separate mailbox in outlook?
How's all that? Am I right? Me personally, teams, yammer, etc is way overkill for small (under 10 users) - they just turn to the other person 'cause they are all in the same physical area or are old school and email / text them / call them if there's a question.