Hey everyone,
Having issues with my Galaxy S7 32gb, 2.5 years old, whereby the screen is completely black and unresponsive, and I’m unable to switch it back on, or enter recovery mode. No previous issues with this, and no drop or water damage.
**Background to the issue
Unplugged my phone from an overnight charge and was browsing on Chrome, when the phone hung and wouldn’t respond with any
buttons. No external stimuli to cause this, aside maybe heat - have been travelling around Asia for 3.5 months whereas I usually reside in the UK. No hotter on this particular session than normal though - was in an A/C room.
After a little while of no response the screen eventually went black, as if switched off, and wouldn’t respond.
**Steps I’ve tried
1. Holding the power button - no response
2. Vol down + power - no
response
3. Vol up + home, then + power - no response
4. Plug in phone to charge - no lights and no response
All in all it seemed like the phone was dead and unresponsive, despite having almost 100% battery when I was using it. However, I left the phone for the day to see if anything changed when I’d let the battery run down. After a few hours I tried again and steps 1-3 still didn’t work, however plugging my phone in caused the Samsung Galaxy S7 splash screen to show. Next what happened:
1. Blue screen ‘Installing system update’
2. Followed by a blue screen, with a yellow warning sign and white android logo, with text ‘No command’
3. Recovery screen then showed
4. Performed a clear cache partition
5. Phone reboots and gets to my unlock screen, but shows 0% battery and dies again despite being plugged in
6. Reboots to unlock screen again
and then freezes
7. Phone now back to its original problem - black screen, unresponsive buttons, unresponsive to a charger
**Where I’m at
I’m now back to having an unresponsive black screen phone. It feels like if I leave the battery to drain again I might get another shot at getting to the recovery menu when I plug it into charge.
If I do, is there anything else I can try? A factory reset perhaps? Or does anyone have any similar experience or ideas as to why the phone is behaving this way? Could it just be getting too old and dying?
I need to try everything I can to self-troubleshoot and fix myself as I’m still travelling for another 3 months and can’t realistically send the phone anywhere for repair.
Thanks in advance!
Jamie
By Selena KomezUpdated on April 17, 2020
[Summary]: Dropped phone, Screen is black & can’t unlock it? Don’t worry, this article teach you how to unlck a black screen Samsung phone, including Samsung Galaxy S6, S5, S4, Note 5, Note4 and Note3.
How to Unlock a Black Screen Samsung Phone?
“My Samsung phone stuck at the black screen, it last already 3 hours. I can’t reset it or do anything on it. What’s wrong with it?
Any help for unlock my black screen phone without entering password?”
How to Unlock Samsung Galaxy S6 with Black Screen?
“Phone is on but screen black and unresponsive, How to unlock it and retrieve data? Is there a way to unlock Samsung Galaxy S6 and retrieve data?”
You May Want to Read:
How to Fix Samsung Black Screen of Death
Recover Data from Broken/Dead Samsung Phone
Most of person set the lock screen password to limit others access their smartphone. The main reason why we keep our smartphone locked is to prevent strangers checking out our private data without permission. Obviously, you don’t want anyone to access your contacts, gallery, messages files on your device. What if something out of control happen? For example, you forget your password and can’t access your phone? Or someone changes lock screen password to leave you annoyed? More worse, your locked phone is get into the black screen abnormal mode. How can you bypass the lock screen on Samsung with black screen? Any ways to unlock the device without password?
Samsung Phone Unlocking Tool You’ll Need
You are not alone. The best answer is YES, you can easily unlock Samsung phone with black screen via Android ToolKit – Android Unlock Tool. It is special designed for removing Android lock screen without data loss. It helps to remove 4 screen lock types – pattern, PIN, password & fingerprints. Moreover, Android ToolKit provides you other functions to manage your Android device with a reliable solution, including Android data recovery, Android root, Android backup & restore, erase Android data. Completely compatible with all Samsung Galaxy/Note/Tab devices, LG G2,G3 G4 etc,.
More Features of Android Lock Screen Removal:
- Supports to remove 4 kinds of lock screen from Android: pattern, PIN, password, fingerprints.
- Get Android out of lock screen without data loss.
- Remove lock screen from Android without data loss under any cases:back screen, forgetting password, Home button not responding, etc,.
- Easy to use, efficient to use.
- Work for most of Android devices.
How to Unlock Samsung Phone with Black Screen
To begin with, run Android Lock Screen Removal on computer, then connect black screen Samsung phone to the computer.
Step 1. Select “Unlock” Option of Program
Select “Unlock” option of
all the features.
Connect your locked Samsung phone to the computer via a USB cable. Then click “Start” to begin the unlock process.
Step 2. Select Device
Model Match your Phone
Select the correct phone model match your device. You can find all the supported device models in the list.
Please enter “confirm” to make sure that you have chosen the right model of the device that you need to unlock.
Step 3. Enter Samsung Phone into the Download Mode
Follow the steps to get Samsung phone into the Download Mode.
-Power off the phone.
-Press and hold Volume Down + Home button + Power button at the same time.
-Press the Volume Up to enter Download Mode.
Step 4. Download Recovery Package for Samsung Phone
Once you get the Samsung phone into the Download Mode, it will begin to download recovery package for it.
Step 5. Remove Samsung Lock Screen Password without Data Loss
When the recovery package downloading is complete, the program will begin to remove the lock screen from Samsung phone without any data loss.
Now you can access your device without entering any password, PIN, pattern and view all your data on the device without limits.
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