How to transfer calls from landline to cell phone

How to Divert Calls from a Landline to a Mobile

August 23, 2018 - by Rory Whelan

For virtual businesses or entrepreneurs, being able to answer calls while on the move is a must. Many business owners don’t realise that they can automatically transfer important calls from a landline to a mobile phone. In this post, we look at how you can always be accessible, even on the go.

Missed or unanswered calls rarely help a business's reputation. For clients and customers with an important question or looking for a solution, being able to speak to a member of staff is a major plus that helps increase faith in, and loyalty to, your brand. However, if you’re constantly on the move, it’s not always possible to be by the landline, waiting for the phone to ring. Diverting calls from a landline to mobile ensures you can still provide an exception level of service, while maintaining disparity between your business and personal phone numbers.

Studies have shown that over 50% of first-time callers in the UK fail to leave a voicemail if their calls aren’t answered. Diverting your calls gives you maximum control, prevents your reputation from being compromised and can even help save clients and make new sales.

Despite the benefits, many people shy away from diverting their calls, due to its perceived difficulty. However, far from being complex, it’s actually a very simple and straightforward process.

Step by Step Guide on How to Divert Calls from Landline to Mobile

Call forwarding is easy to set up on landline phones. On conventional devices, perform the following steps:

1. First, pick up the handset, so that you hear a dial tone
2. Enter the numbers ‘21’, followed by the mobile number to which you want calls to be forwarded. Then, press the ‘#’ (or hash) key.
3. You should hear the announcement: "service feature activated’. This means call forwarding is now set up.

The above steps may vary depending on the telephone provider for your landline. Please also note that additional costs may apply for diverting calls to your mobile.

Advantages of Diverting Your Calls

As a business owner, it’s crucial that you keep track of all your calls for both sales purposes and to maintain a good level of customer service. In some situations, you may need to be available round the clock or be on hand to take an important client phone call. But what happens if you’re regularly out of your office? To avoid missing phone calls, diverting from a landline to a mobile becomes crucial.

Of course, you could freely hand out your mobile number. After all, a business phone number is just a tool that allows customers and clients to get in touch with you, right? While that may seem the case, your phone number is much more important than you might think. Landline numbers, especially 0800 numbers, afford users a level of trust and make you appear more professional. With a diverting service, you can maintain that professionalism — all you need to do is choose which number should receive the incoming calls.

Why Divert Calls to a Professional Telephone Answering Service?

With a professional telephone answering service, you can ensure that your customers and clients can reach you when they need to, regardless of where you are. Diverting your calls to an answering service, such as eReceptionist, transforms your landline into a virtual office that allows you to:

1. Choose an entirely new phone number, based either in the UK or an international country
2. Retain your old phone number, if you choose, while benefiting from the eReceptionist suite of services
3. Divert all incoming calls to the mobile phone of your choice
4. Transcribe voicemails into readable text, for ease and convenience
5. Have a custom-made, professionally-recorded welcome message. Recorded in a studio by a voice-over actor, this message, uniquely tailored to your company’s needs, will play while the call is being diverted to the right person.

Are you looking to divert your calls from landline to mobile in a way that’s quick, easy and effective? eReceptionist can divert your calls 24/7, 365 days a year. Our virtual office management system can transfer calls to multiple individuals or departments, meaning you can deliver the best level of service by putting customers in touch with the person that can help. Do business from anywhere in the world, without compromising your company’s success. Get Started Today, Risk Free!

Are you looking for ways to transfer calls quickly? Do you want an optimised system for handling large call volumes? Or are you seeking a company you can trust that can take call handling off your hands entirely?

alldayPA are experts in all things customer service and are always happy to help.

Did you know that 50% of inbound callers do not leave a voicemail message? This is why having all calls answered is paramount to maintaining a high level of service. The act of diverting calls has been vital to businesses for a very long time, helping people communicate across all departments. 

For busy entrepreneurs and business owners, it is absolutely essential that calls are received in a timely manner. Fortunately, the evolution of technology has meant that diverting calls has become effortless. Thanks to cloud-based telephone systems and advanced online software, transferring calls from user to user has never been easier. 

When dealing with incoming calls, it is important to have a process in place that ensures customer calls are answered quickly and effectively. Part of this process should include transferring a calling customer, client or partner to the appropriate person – no matter where they are. 

Gone are the days of being restricted to in-house traditional phone systems – the introduction of cloud technology means calls can be diverted from landline to mobile in no time. 

What follows are tips that you can follow to enhance your customer service and ensure all calls are transferred to the relevant person in your business.

The call diversion process: from landline to mobile phone

All phone systems are different, but there are similarities between many conventional phone systems and cloud-based software. Unanswered calls can cause several issues for both the calling customer and the business. Whether this means losing a sale or angering a customer calling with an inquiry, the ability to divert the call to the appropriate person or department will save many complaints and missed opportunities. 

The traditional way:

Landline phone call forwarding is easy to install but can be time consuming compared to modern communication platforms. Here are the steps to follow on conventional devices:

1. Pick up the handset to hear the dial tone
2. Enter the number ’21’ followed by the mobile number where calls should be forwarded. Press the # (or hash) key to confirm.
3. Your phone should announce: “Service feature activated”. Call forwarding should now be working.

If you want to divert your phone calls to your mobile, you will need to follow the above steps, which will vary depending on your landline provider. Additional fees may apply to divert calls to your mobile, but this should be discussed with your service provider. 

Transferring calls on a VoIP system:

VoIP (or Voice over Internet Protocol) systems work much like a regular phone line. They allow you to make and receive calls using any device connected to the internet. In addition, these phones also offer additional features such as caller ID, call waiting, call forwarding, and so on. 

With a VoIP system, you can set up multiple extensions within one account, meaning you can redirect calls to different numbers without creating another extension. You can even control each individual extension from wherever you are. Some systems allow you to pause calls or mute them if necessary. 

On most VoIP phone systems, you will first need to identify the number you wish to forward. Then, select the extension number you would like to forward calls to and enter the number where your call should go. 

This method of diversion means you can forward calls to any user registered to your system, through the click of a button. 

Should you divert calls to a professional telephone answering service?

While some businesses choose not to use a call answering service, others find that having someone answer their calls 24 hours a day helps reduce stress levels. This could mean the difference between a positive experience for customers and a negative one. 

In fact, research shows that 86% of people who received exceptional customer service said they were likely to buy products from the same company again. This is why companies such as alldayPA provide a dedicated team of professionals to handle your calls.

When used in conjunction with a call forwarding system, an answering service will ensure you never miss a business call. Your callers will feel appreciated when a professional answers every call. By eliminating phone-based interruptions and distractions, you’ll never miss a sales lead and will have more time to focus on your core business tasks.

How alldayPA expertly manage your calls 

Our virtual receptionists will answer and divert incoming landline and mobile calls in the following simple steps:

1. We answer the calls you ask us to answer. Through your Virtual Office app, you’ll notify us of VIPs and certain numbers you’d like us to prioritise. 
2. A member of our specialist team will answer the call as they would if they worked in-house, meaning delivering the utmost professionalism on every call.
3. We’ll view your availability and check if you are free before diverting a call to your mobile.
4. If you are unavailable to take a call, we take clear and concise messages from your callers and book any appointments by viewing your schedule. 
5. We keep a record of your messages and ensure you get them in an easy-to-read manner, enabling you to make calls back where necessary. 

Ready to take advantage of our call answering services? Let’s talk

Handling lots of calls can quickly become stressful and difficult to take. That’s why outsourcing your calls to highly trained virtual PAs will enhance your level of customer service and alleviate the hassle. Say goodbye to nuisance calls and let our team divert important calls and messages to the right people. You’ll have full control of the calls we do or don’t take, as we tailor our call handling packages to suit your business needs. 

By hiring our experienced team of virtual assistants, you’ll have more time to focus on the things that matter most. Contact us today to find out how we can help you handle your calls more efficiently.

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