Call forwarding allows you to forward calls from your home phone to another phone so you don't miss a call.
To activate Call Forwarding, dial *72. Dial the number to which you want to forward your calls. When someone at that number answers, Call Forwarding is activated.
If no one answers or the line is busy, press the receiver button for one second and repeat the steps listed above within two minutes. When you hear two beeps, Call Forwarding has been activated.
To deactivate Call Forwarding, dial *73. You will hear two short tones followed by dial tone indicating Call Forwarding has been deactivated.
Note: This article applies to AT&T local home phone service. Don't have traditional phone service? Select Phone service or wireless service.
Call Forwarding options
Feature | Description | Turn on | Turn off |
Call Forwarding | Forwards your incoming calls to another number. | Dial *72 or 72#, enter a forwarding number, and wait for the call to answer | Dial *73 or 73# |
Call Forwarding - Busy Line | Forwards incoming calls to another number when your number is busy. | Call 800.288.2020 for agent help | Call 800.288.2020 for agent help |
Call Forwarding - Don't Answer | Forwards your missed calls to another phone number if you don't pick up after a set number of rings. | Call 800.288.2020 for agent help | Call 800.288.2020 for agent help |
Call Forwarding – Selective | Allows you to automatically forward up to 6 telephone numbers to another number. | Dial *63, then press 3 | Dial *63, then press 3 |
Additional options
Option | How to |
Review your list of phone numbers | Dial *63, then press 1 (Press 07 after any numbers you wish to remove from the list) |
Add a phone number to your list | Dial *63, press #, enter the number you wish to add, then press # |
Add the phone number of the last incoming call to your list | Dial *63, then press # 01 # |
Remove a phone number from your list | Dial *63, press * and enter the number you wish to remove, then press * |
Remove all non-private numbers from your list | Dial *63, then press 08 |
Remove all private numbers from your list | Dial *63, then press 09 |
Repeat menu options | Press 0 any time you wish to hear the system options again. |
Change the number of rings
It’s easy to change the number of rings before calls are forwarded.
- Enter *47 when you hear the dial tone.
- Enter the code from this table when you hear the second dial tone. For example, enter 30 to forward calls after 5 rings.
Ring control codes
Code | 12 | 18 | 24 | 30 | 36 | 42 | 48 | 54 | 60 |
Number of rings | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
Helpful info
- You can make outgoing calls from your home phone while calls are being forwarded.
- When Call Forwarding is turned on, you may hear a brief ring when someone calls you, but you will not be able to answer calls on that line until Call Forwarding is turned off.
- If you have voicemail set up, incoming calls that would normally go to voicemail will go to the forward-to number. If the forward-to number has voicemail and no one answers the forwarded call, your call will go to the voicemail of the forward-to number.
- If you forward a call, additional local and long-distance charges may apply.
If you need more help, go to att.com/repair to submit a trouble ticket or call us at 800.288.2020.