Dominos pizza customer service representative job description

$8.77

Avg. Base Hourly Rate (USD)

The average hourly pay for a Customer Service Representative (CSR) is $8.77

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What Do Customer Service Representative (CSR)s Do?

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service …Read more

Customer Service Representative (CSR) Tasks

• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
• First point of customer contact for general inquiries like pricing, products, scheduling etc.
• Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

What is the highest pay for Customer Service Representative (CSR)s?

Our data indicates that the highest pay for a Customer Service Representative (CSR) is $11.84 / hour

What is the lowest pay for Customer Service Representative (CSR)s?

Our data indicates that the lowest pay for a Customer Service Representative (CSR) is $7.55 / hour

How can Customer Service Representative (CSR)s increase their salary?

Increasing your pay as a Customer Service Representative (CSR) is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Service Representative (CSR) that oversees more junior Customer Service Representative (CSR)s, this experience can increase the likelihood to earn more.

Job Description

What do you do? In the Customer Service Representative role you will do it all, sales, customer service, local area marketing, collections, security of your store, and the list goes on. Your primary function in the CSR role is to provide excellent customer service through the provision of Money Mart Financial Services.
DUTIES/RESPONSIBILITIES

• Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence.
• Sell and receive cash for / from another staff member and record properly and enter into the Point of Sale system (fine count all monies received and given out).
• Register new customers quickly and efficiently.
• Promote all products and services.
• Complete all product and service transactions in the Point of Sale system.
• Issue Loans quickly and efficiently ensuring risk assessment strategies are utilized.
• Cash checks quickly and efficiently ensuring risk assessment strategies are utilized.
• Knowledge of issuing procedures for all checks and be able to offer customers alternatives and incentives to return if unable to complete the transaction.
• Sell benefits of ancillary services to customers and ensure all sales are correctly recorded.
• Enter customer information completely and accurately into the Point of Sale system.
• Reconcile cash float at the completion of shift.
• Have an extensive knowledge of all safety and security procedures relating to the store and role-play on a regular basis (at least quarterly).
• Understand and implement all procedures relating to Recordable Transactions.
• Extensive understanding of all company policies and procedures.
• Prepare collection files and assist in the collection process.
• General office duties and proper use of all office equipment.
• Knowledge of who to call in the case of an emergency.
• Daily maintenance and upkeep of store.
• Successfully, open and close the store and complete all paperwork accurately.
• All other job related duties as directed by Management.

What are the duties and responsibilities of a customer service representative?

What does CSR mean in Dominos?