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Maintenance drugs sent right to your homeThe perks of home deliveryHow to get startedChoose one of these ways to get started with home delivery. Use your Aetna® member websiteIt’s easy to order prescriptions and track mail-order delivery on your member website. You can also find information on medications, estimate costs and more. Call us at the number on your ID cardSimply call us, and we’ll contact your doctor for you. It'll speed up the process if you let your doctor know we'll be calling. The doctor may still want to see you before giving us your prescription.  Mail an order form and prescriptionAsk your doctor to write two prescriptions for your maintenance drug:
Then mail the completed order form below to us with your 90-day prescription. Be sure to include your method of payment. The return address is noted on the form. Have your doctor send us a prescriptionYour doctor also can get you started with home delivery, in one of two ways:
What is the NABP Digital Pharmacy Accreditation program?AddressesCVS Caremark Mail Service Pharmacy P.O. Box 94467 Palatine, IL 60094-4467 NPI# 1427096809 CA Non-resident License # 1631
P.O. Box 94467 Palatine, IL 60094-4467 NPI# 1033185186 CA Non-resident License # 540 Legal noticesAetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna). Health benefits and health insurance plans contain exclusions and limitations. Policy forms issued in OK include: HMO/OK COC-5 09/07, HMO/OK GA-3 11/01, HMO OK POS RIDER 08/07, GR-23 and/or GR-29/GR-29N Mail Order/Maintenance MedicationMaintenance medications are drugs prescribed for long-term conditions and are taken on a regular, recurring basis. Caremark provides a mail order service for maintenance drugs. Mail order service prescriptions are 90-day supplies for the cost of a 60-day supply. (See Mail Order Copays.) You can place a mail order request online or by mail. Participants can also utilize the Caremark Maintenance Choice program and receive 90-day supplies of their maintenance drugs at mail order rates when filled at CVS pharmacies. If you need more than three fills of the same prescription, you are required to transition to a 90-day supply and fill the prescriptions through either mail order services or CVS pharmacies utilizing Caremark Maintenance Choice. If you would like to continue to receive 30-day supplies at a retail pharmacy, you will need to contact Caremark to opt out of the Maintenance Program. Getting Started with Mail Order or Maintenance ChoiceGet started with the Caremark Mail Order service
Get your prescriptions filled at a local CVS pharmacy
How do I cancel a CVS online order?Call (800) SHOP CVS (746-7287), and a representative will be happy to assist you.
How do I switch from CVS to Caremark?Select the Transfer a Prescription link. Select the Local Pharmacy to Mail Service link. Enter your drug name, choose medicine form and strength, and continue your request to order your transfer to mail order. Once you submit your transfer request, CVS Caremark contacts your provider for you to make the switch.
What is CVS Caremark mail service?CVS Caremark Mail Service Pharmacy is a fast and convenient way to get the medicines you need. And it's included with your pharmacy benefits and insurance plan. If you already get medicines delivered, you can log in to your secure member account to request a prescription refill.
Is Caremark different than CVS?CVS Caremark, a subsidiary of CVS Health, will manage your prescription by getting you the medication you need, when you need it, whether that's once a month or once a year. Along the way we'll help you find ways to save.
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