Planning a vacation can take a tremendous amount of time and energy. When things go wrong and you need to change or cancel your plans, will it be easy to do so? Show Thanks to changes made during the coronavirus pandemic, changing and canceling American Airlines flights has gotten much less painful. The airline has eliminated most of the fees associated with changing or canceling many types of tickets. In this guide, we'll help you better understand American Airlines' cancellation policy, change policy and refund policy. Sign up for our daily newsletter for more TPG news delivered each morning to your inbox. American Airlines' cancellation policy(Photo by Zach Griff/The Points Guy) If you purchased your ticket directly, American Airlines' cancellation policy is pretty straightforward. There are a few key points to consider:
As you can see, the current American Airlines cancellation policy is extremely customer-friendly. In a move to spur bookings during the pandemic, American Airlines made massive changes to the policy, eliminating virtually all fees and restrictions. Except for basic economy and some tickets that originate outside of North and South America, you won't have to worry about jumping through hoops or losing the value of your tickets. When changing a nonrefundable ticket, you'll receive a travel credit for any reduction in fare. For example, if you change from a $500 ticket to a $300 ticket, you'll receive a travel voucher for $200 to use on a future ticket. Related: American Airlines is making it much easier to redeem your existing travel credits How to cancel an American Airlines flightThe steps to cancel an American Airlines flight on paid and award tickets are now virtually identical. Once you log in to your American Airlines account at aa.com, click on the "Your trips" link in the menu: Sign up for our daily newsletter Email address Sign upI would like to subscribe to The Points Guy newsletters and special email promotions. The Points Guy will not share or sell your email. See privacy policy. (Screenshot from aa.com) From your list of upcoming trips, select the one you'd like to cancel: (Screenshot from aa.com) Select "Cancel trip": (Screenshot from aa.com) And then confirm your cancellation: (Screenshot from aa.com) American Airlines should automatically reinstate your miles for award tickets. And the airline should automatically issue a travel voucher for paid tickets. (Screenshot from aa.com) Related: Why you should wait to change or cancel your flight if you want your money back How to change an American Airlines flightChanging an American Airlines flight online is easy. You can also contact American Airlines via phone to change your flight. Here are the steps to change a flight: Once you've pulled up your trip in your account online, select the "Change trip" button: (Screenshot from aa.com) From there, click the box labeled "Yes, I want to change this flight" and search for new flights: (Screenshot from aa.com) Select a new flight from the options given: (Screenshot from aa.com) Then, American Airlines will display the new itinerary as well as whether you owe additional funds or are entitled to a credit: (Screenshot from aa.com) If you're entitled to a travel credit, American Airlines will display this as a "Refund Amount." But, in almost all cases, that refund will be issued as a travel credit instead of a refund to your original payment method. (Screenshot from aa.com) Once you've confirmed your new itinerary, you should receive an email from American Airlines with the travel credit to use on a future flight. (Screenshot from aa.com) Related: The best credit cards that offer trip cancellation and interruption insurance American Airlines' refund policyAmerican Airlines' refund policy is pretty straightforward but fairly restrictive. Refundable tickets can be refunded to the original payment method at any time before departure. If you purchased the ticket directly from American Airlines, you can request a refund on the American Airlines website. But if you purchased your ticket from a travel agent, whether a traditional travel agent or an online travel agency such as Expedia, you'll need to contact them directly. Nonrefundable tickets are only eligible for a refund more than 24 hours after purchase if one of the following applies:
Related: The best credit cards for American Airlines flyers Bottom lineThe pandemic changed quite a bit for airlines and travelers alike. American Airlines has eliminated virtually all fees when you cancel a flight or change a flight. The extra flexibility when you change or cancel a flight means that you should be able to book without worrying about losing money or your miles. American Airlines has gone a bit further with its changes than United Airlines' policy. Since American doesn't charge anything to redeposit miles, you should consider jumping on a great award booking as soon as you see it. You can always get those miles back without penalty if your plans change before departure. |