General Inquiries1-423-535-5600 Show
BlueCross BlueShield of Tennessee Customer ServiceWeekdays from 8 a.m. to 6 p.m. Eastern time Care Management Programs1-877-960-1850 Asthma If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.
How to enrollWhen you’re ready to enroll in Medicare, you have options. OnlineJust log in or create an account here and we’ll get you signed up! PhoneIf you’d rather talk to a person, just call 1-888-770-8840, TTY 711. We’d be happy to walk you through your options. If you’d rather talk to a person, just call 1-888-770-8840, TTY 711. We’d be happy to walk you through your options. Just click to download the form for your plan. Fill it out, sign and mail it to the address on the form. UNDERSTANDING MEDICARE ENROLLMENTLet’s help answer some common Medicare questions
Help getting items for healthy livingStarting January 1, 2023 BlueAdvantage members will get a quarterly allowance to spend on items like cold medicine, vitamins and more. You will be able to order online and have them shipped right to your door.
Help getting items for healthy livingStarting January 1, 2023 BlueAdvantage members will get a quarterly allowance to spend on items like cold medicine, vitamins and more. You will be able to order online and have them shipped right to your door. ©2022 BlueCross BlueShield of Tennessee, Inc. BlueCross BlueShield of Tennessee, BlueCross BlueShield of Tennessee Health Foundation, BlueCross BlueShield of Tennessee Community Trust and BlueCare Tennessee are Independent Licensees of the BlueCross BlueShield Association. BlueCross BlueShield of Tennessee and Cigna, our health insurance carriers, administer our network options. Both carriers offer expansive networks of doctor, hospital and facility providers. For additional information about participating hospitals, please carefully review all information provided below, including the hospital list and other network information.  You can choose from the following four carrier networks for your medical care. Narrow Networks: BlueCross BlueShield Network S Cigna LocalPlus Narrow Networks include many providers, hospitals and facilities throughout Tennessee and across the country. Not all providers and hospitals are in narrow networks, which helps keep premiums and claims costs low. No premium surcharge is applied to the narrow networks. Broad Networks: BlueCross BlueShield Network P Cigna Open Access Plus Broad Networks cost an additional $65 per month for the employee only and employee + child(ren) tiers and an additional $130 per month for the employee + spouse and employee + spouse + child(ren) tiers. This cost is added to your monthly premium. In a broad network, you may also pay more per claim because the costs for services in these networks are generally higher than the narrow networks. Network providers and facilities can and do change. Benefits Administration cannot guarantee all providers and hospitals in a network at the beginning of the year will stay in that network for the entire year. A provider or hospital leaving a network is not a qualifying event and does not allow you to make changes to your insurance choices. If you use providers outside of the network, you will be charged out-of-network rates unless certain rights and protections apply. Your insurance ID card shows your carrier and network. Information in provider directories is accurate at the time of publication. Providers and hospitals in the carriers' networks can change after documents are published. You can verify the network status of your preferred providers before receiving care by calling BCBST or Cigna member services or by using the online provider search on the carrier websites. Covered servicesThe carriers' covered services are generally the same whether you choose BCBST or Cigna. For some procedures, different medical criteria may apply based on the carrier you select. For detailed information on covered services, exclusions and how the plans work, view the BCBST or Cigna member handbooks and your Plan Document, available on the Publications page. If you have questions about your benefits or medical criteria for a specific service, contact the carriers’ member services Coordination of BenefitsCoordination of benefits rules decide which insurance plan pays your claims first, how much each plan will pay, and how much you will pay. Double coverage means you have insurance under two
medical plans. For example: Coordination of benefits will be applied to your claims so that: See examples. *The State Group Insurance Program, also referenced as “this plan”, includes three separate plans: State/Higher Education, Local Education and Local Government. How do I contact BlueCross BlueShield of Tennessee?1-800-292-8196.. 1-800-292-8196.. TRS users should call: 711 (Ask for 888-418-0008). TRS users should call: 711 (Ask for 888-418-0008). EMAIL US.. Is Blue Cross Blue Shield available in Tennessee?BlueCross BlueShield of Tennessee and Cigna, our health insurance carriers, administer our network options. Both carriers offer expansive networks of doctor, hospital and facility providers.
What type of insurance is BlueCross BlueShield of Tennessee?BlueCross BlueShield of Tennessee is a not-for-profit health plan company founded in 1945 that is locally operated and based in Chattanooga. Because the company is a member of the BlueCross BlueShield Association, plan members can rely on the same dependable coverage while traveling or living out of state.
What is Bcbst?©1998-2022 BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the Blue Cross Blue Shield Association. BlueCross BlueShield of Tennessee is a Qualified Health Plan issuer in the Health Insurance Marketplace.
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