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What is Blueprint Portal?

Blueprint Portal is a members-only website that will help you understand and manage your health plan so you’re able to find quality, patient-focused healthcare at the best possible price.

  • Review claims history
  • Check deductible and out-of-pocket totals
  • View and order replacement ID cards
  • Find a doctor or hospital
  • Estimate treatment costs
  • View pharmacy information
  • Review a recent doctor visit

Support

Whether you are looking for insurance, are a current member or are a doctor or hospital, we offer friendly and convenient customer service with a variety of ways to get the information you need. Give us a call, send an email or come visit us at one of our ArkansasBlue welcome centers throughout the state.
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Notices

NEW

Our new ArkansasBlue welcome center is now open in Fayetteville!

Come see us

We're mobile!

Find care, claims & more with our new app.

Go mobile

For general inquiries and questions about the Service Benefit Plan, our overseas and pharmacy coverage or fraud assistance, you can call us toll-free nationwide.

  Have questions? Review our FAQs.

Blue cross blue shield call center hours

National Information Center

1-800-411-BLUE (2583)

Weekdays from 8 a.m. to 8 p.m. Eastern Time (excluding holidays)

Call the National Information Center for information about your benefits and services, FEP incentive programs, our supplemental dental and vision plans, to speak with the MyBlue Contact Center or for assistance with our online tools.

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local BCBS company.

Overseas Information

Pharmacy Information

Fraud Information

Select your state from the map or enter it here:

CUSTOMER SERVICE

Online or Mobile

See what’s covered by your plan; check your claims; get ID cards; find a doctor, drug or facility; compare estimated treatment costs and more. It’s quick and so easy!

Try Blue Connect  Already registered? Log In Here


Email

Ask questions about your plan or how to cancel it, how to set up Blue Connect or reset your password.

Email Us


Telephone

For questions about your plan, bills or claims, call the Customer Service number on the back of your Blue Cross NC member ID card.

Don’t have your ID card? Call: 1-888-206-4697.


Hearing- or Speech-Impaired:

Please call 1-800-442-7028/TTY users dial 711.

Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan.


2022 Holiday Schedule:
(Office Closed)

New Year's Day Dec. 31, 2021 (observed)
MLK Day Jan 17
Memorial Day May 30
Independence Day July 4
Labor Day Sep 5
Thanksgiving Nov 24-25
Christmas Dec 23 & 26

MEET IN PERSON

(In-person services will resume on Nov 1, 2022, by appointment only.)

For Onsite Member Services:

1965 Ivy Creek Blvd
Durham, NC 27707
Hours: 8 a.m. - 7 p.m., M-F

5660 University Parkway
Winston-Salem, NC 27105
Hours: 8 a.m. - 5 p.m., M-F

Onsite Office at Wake Forest Baptist Hospital (North Tower)
1 Medical Center Blvd
Winston-Salem, NC 27157
Please call 919-698-8460 to schedule an appointment

Blue Cross NC Centers

Our Blue Cross NC Centers are designed to help you with all your health plan needs. From purchasing a plan to help understanding your benefits for resolving issues, you can make an appointment with our team. We have three center locations - Charlotte, Raleigh, and Boone - and more on the way!

Find a Center


Agent Retail Stores

Visit us at one of our agent-run retail locations to speak with a Blue Cross NC licensed agent or Customer Service representative on how to purchase a plan.

Find a Store

NEED HELP PURCHASING A PLAN?

Individual or Family Plans (People under age 65):

1-800-324-4973 (toll-free)

Monday-Thursday, 8 a.m. - 6 p.m.
Fridays, 8 a.m. - 5 p.m.

Group Plans (Company Sponsored):

1-800-291-6315 (toll-free)

Para asistencia en español con la compra de un plan, llame al 866-760-5570 o solicite más información.


Blue Medicare HMO / Blue Medicare PPO

1-800-665-8037 (toll-free)
TTY users dial 711

7 days a week: 8 a.m. - 8 p.m.

Blue Medicare Rx (PDP)

1-800-661-5518 (toll-free)
TTY users dial 711

7 days a week: 8 a.m. - 8 p.m.

Blue Medicare Supplemental

1-800-478-0583 (toll-free)
TTY users dial 711

Monday - Friday: 8 a.m. - 5 p.m.

CORPORATE ADDRESSES

General Correspondence, National Sales and Triangle Regional Sales

Mailing Address:

Blue Cross and Blue Shield of North Carolina
P.O. Box 2291
Durham, NC 27702

Street Address (Deliveries):

Blue Cross and Blue Shield of North Carolina
Corporate Headquarters
4615 University Drive
Durham, NC 27707


Network Management:

Are you a provider? Contact Network Management

How do I speak to a representative at BCBS Il?

Contact Us.
Member Services. 1-877-860-2837 (TTY/TDD: 711) Call to ask about your plan benefits, help finding a provider, to change your PCP, and much more. ... .
24/7 Nurseline. 1-888-343-2697 (TTY/TDD: 711) Our 24/7 Nurseline lets you talk in private with a nurse about your health. ... .
By Mail. Blue Cross Community Health Plans..

What time does BCBS Arkansas Open?

Monday – Friday: 8 a.m. to 4:30 p.m. Monday – Friday: 8 a.m. to 5 p.m. From April 1 to Sept.

What time does Bcbsnc open?

How and when can I contact my health plan? Blue Cross NC's Customer Service representatives are available to answer calls at 1-877-258-3334, Monday through Friday from 8:00 a.m. to 7:00 p.m.

What time does BCBS of Illinois Open?

We're open 8:00 a.m. – 8:00 p.m., local time, 7 days a week.