Bank of america relationship banker assessment test answers quizlet

What is the Bank Teller Assessment?

The bank teller test is made up of three main types of questions: mathematical and situational judgment (SJT) and Error checking. It is usually allotted between 45-55 minutes.

• Bank Teller numerical skills assessment - The numerical skills section requires the candidate to answer math and logic questions using arithmetic. Logic questions may require the test taker to evaluate a series of numbers to find the answer. These questions are generally in multiple-choice format. The use of calculators is dependent on the test administrator.

• Bank Teller SJT assessment - In you will be presented with complex scenarios from tellers’ everyday routines and will be asked to determine the right course of action.

• Bank Teller Error checking assessment – Since accuracy is of utmost importance in banking, tellers are likely to be tested on their attention to detail. Much like the clerical aptitude test, detail orientation tests are designed to evaluate speed and accuracy skills. They are often seen in the selection process of clerical and administrative positions and are quite straightforward. They are exhaustive and demand a high level of concentration; they require the comparison of multiple sets of data that contain many numerical and letter-based information, most of which have no significant meaning in real life. 

When applying to several banks you may also be required to go through the following tests as well:

• Language – The verbal fluency section includes vocabulary questions, reading comprehension, and possibly questions relevant to grammar and punctuation.
• Personality – This part of the test assesses a candidate's ability to cope with stress, work with colleagues, and show consideration for others. This section, similar to pre-employment personality tests, also assesses a candidate's integrity, ability to adapt to changing environments and circumstances, and ability to maintain composure and control of his/her emotions and reactions when dealing with a difficult situation.
• Communication skills & customer service – It is important for a bank teller to have good communication skills. A bank teller needs to be able to listen effectively by extracting key pieces of information from a conversation and only asking important and relevant questions. Additionally, a teller should be able to convey information effectively, using logic and reasoning to identify the strengths and weaknesses of potential solutions, conclusions, or approaches to various problems.

In JobTestPrep Bank Teller prep pack, you will find hundreds of sample questions for all the sections. Get a taste of the test with our sample questions below, or get the real deal and practice with our Bank Teller practice pack with detailed tests, guides, and score reports. Start Practicing Now!

Bank Teller Sample Questions

Below you will find sample questions covering both the math and the SJT sections of the test.

Sample Math Questions

Bank teller assessment tests assess the mathematical abilities of potential candidates. The mathematical abilities tested are those that are relevant to the position – mostly for making transactions. Questions usually include addition and subtraction, multiplication and division, percentages, and averages.

# 1: Percentages, Addition, and Subtraction

Chris wants to pay back his debt to the bank. He has already paid back 60% of the initial debt. His family offered to help by paying 33% of the initial debt, so now he only needs an additional $105 in order to pay off the debt. What was the initial amount of the debt Chris owed to the bank?

A. $1,500
B. $2,000
C. $2,500
D. $3,000

The correct answer is A.

Explanation:

Chris already has both 60% and 33% of the debt:

60% + 33% = 93%

The remaining amount that he will need to pay is equal to:

100% - 93% = 7%

We know that this additional amount is $105; this allows us to find the initial total amount of his debt:

7% = $105

$105/7% = $105/0.07 = $1,500

Alternative explanation: Let's call the sum of the debt "X" and form an equation using the given data:

(60/100) · X + (33/100) · X + $105 = X

There is a common denominator of 100, therefore we can simplify the equation:

60X + 33X + $10,500 = 100X

$10,500 = 7X

X = $1,500

# 2: Ratio

James and Scott are colleagues. James has both a checking account and a mutual fund account. The ratio between the amounts he deposits in his accounts is 5:2, respectively. Scott has similar accounts, but the ratio between the amounts he deposits in his accounts is 4:3, respectively. Assuming that they both deposit the same amount in their mutual fund account, what is the ratio between the total amounts James deposits in his accounts and the amounts Scott does?

A. 2:3
B. 9:7
C. 3:2
D. 15:8

The correct answer is C.

We can name the amount James deposits J and the amount Scott deposits S.
Since we know that the amounts James and Scott invest in their mutual fund account are equal, we can simply compare their ratios:
2J = 3S       Divide each side by 2
J = 3/2S      Divide each side by S
J/S = 3/2
J:S = 3:2

Another way to view this question is to use a ratio table:

Since we know that the amounts they deposit in their mutual fund accounts are equal, we can modify the table so that it will indicate this equality - If we expand the sums in James' accounts by 3 and in Scott's account by 2, the sums in their mutual accounts would be equal (=6), yet the ratios between their checking and mutual fund accounts will remain:

The ratio between the amount James deposits into his accounts and the amount Scott deposits into his accounts can be calculated by comparing the total of their accounts:
James: 15+6=21
Scott: 8+6=14
The ratio between the amount James deposits into his account and the amount Scott does is 21:14; reduced by 7 - 3:2.

SJT Questions

The goal of the Situational Judgment Tests (SJT) is to assess the relevant behavioral and cognitive abilities of candidates when faced with hypothetical, daily work-related situations. This also assesses the competencies and personality traits of potential candidates. The questions provide a scenario of a situation that is common in the specific field and candidates are to select the answer choice that best represents how s/he would behave or what s/he believes to be the best course of action.

# 1: A New Regulation

any customers have been complaining about one of the bank's regulations. You agree and have found a way to satisfy the customers while adhering to the bank's policies. What do you do?

A. I use my solution instead of adhering to this regulation. My customers will be happy and the management will appreciate the creativity.
B. I discuss this policy with my supervisor and suggest my solution.
C. I comply with the policy. As a bank employee, it's important that I follow the bank's rules and regulations.
D. I write an email to the customer service department to inform them of the customers' complaints regarding this policy.

The best answer is B.

Explanation:

This question is about coping with changes and with regulations. The core competencies being tested here are conscientiousness and openness to experience (being flexible and adapting to change). The secondary competencies are following procedures and being proactive. Let’s examine our options: 

A – This course of action shows creativity and proactivity as you find a new solution. However, this course of action is also problematic as you have made a decision and ignored bank procedures.
B – This is a good option, as you display creativity and proactivity by finding a solution, pitching it to your supervisor, and not ignoring bank procedures.
C – This answer choice shows that you follow regulations, but that you are also passive, as you don’t take action to improve the situation.
D – Here you both follow regulations and take action. However, writing an email to customer service is probably not the most efficient way to address this problem. It is better to personally contact the responsible department or to pass it on via your supervisor.

We are left with B and D. Comparing the two, B is more proactive than D. While both options choices follow the bank procedure and taking action, in D you simply point out an issue in a relatively passive manner (writing an e-mail). In B, you take initiative by discussing the issue with your supervisor and offering a solution.

# 2: Problem with Check Deposit Slip

A customer approaches your window and asks you to deposit a check for him. You notice that the name on the deposit slip is spelled differently than it is on the customer’s account. What do you do?

A. I make the change according to the way it is spelled on the customer's account, and stress the importance of uniformity to the customer.
B. I explain the issue to the customer and ask his permission to correct it.
C. I present the customer with the discrepancy, explain its consequences, and ask him to fix it.
D. I apologize and explain that according to the bank’s regulations I cannot accept this deposit slip.

The best answer is C.

Explanation:

This question involves a conflict between the teller's desire to satisfy the customer and the teller’s obligation to follow procedures. The core competencies being tested here are social intelligence, conscientiousness, and judgment. The secondary competencies are agreeableness, following procedures, and decision making. Let’s look at the answer choices:

A – This course of action shows agreeableness as you try to help the customer, but you fail to follow procedures. The deposit slip must be filled by the customer for security purposes.

B – Here you inform the customer of the issue, but your solution still fails to follow bank procedure (that the customer needs to be the one to fill out the deposit slip for security purposes).

C – Here you show agreeableness by pointing out the problem to the customer, yet you adhere to the bank regulation by having the customer make the correction.

D – This option shows that you follow the regulation. This option is reasonable.

Both answer C and D are possible, but C is better – it shows concern for the customer and willingness to help when possible, without neglecting your responsibility to follow bank procedures.

Here are two other sample SJT questions similar to the ones you may find on your exam.

I. You wait on a customer who is upset and complains of the long waiting, which made him late for another meeting he has. What do you say to him when his business with you is finished?

A. Say something short and kind, such as "Thank you for coming in today."

B. Show concern and say that you hope he won't miss too much of the meeting.

C. Apologize for the long wait and wish him a nice day.

II. Mr. Rivera, a customer that you are already familiar with, came in and shared with you his concern for his business which lately struggles to survive. What would you say to Mr. Rivera when his business with you is finished?

A. “I hope business gets better soon. Have a nice day.”

B. “Have a nice day!”

C. “I’m sorry to hear that the business is not going well. Thank you for coming in today."

D. “Thank you for coming, hope I was able to help."

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