Amazon gift card balance not showing up

  • You can check your Amazon gift card balance on either the desktop website or mobile app. 
  • From there, you can also manually add to your balance by selecting "Reload Your Balance."
  • If desired, you can set up auto-reload for your gift card balance to plan for big purchases.

If you've received an Amazon gift card, knowing your gift card balance is important, especially if you're planning to make a big purchase through the site. 

But you don't have to receive a gift card from someone else to take advantage of the feature — you can also purchase value whenever you want to, and set up auto-reload to better manage your finances.

Here's how to get it done.

How to check your Amazon gift card balance

You can either view your balance on the desktop website or mobile app.

On desktop:

1. Go to the Amazon website and log in to your account, if needed. 

2. Hover over Accounts & Lists, then click Account.

Go into your "Account." Devon Delfino

3. On the next page, click Gift cards.

Select "Gift Cards." Devon Delfino

You'll see your gift card balance listed at the top of the page.

Your balance is listed at the top of the page. Devon Delfino

On mobile:

1. Open the Amazon Shopping app on your iPhone, iPad, or Android and log in, if necessary.

2. Tap the Profile icon in the bottom menu.

Go into your profile. Devon Delfino

3. Scroll down to the Gift Card Balance section. You'll see your current balance listed there.

Your gift card balance is listed on the profile section of the app. Devon Delfino

How to manually reload your Amazon gift card balance

​​Manually reloading your balance prevents any automatic card charges. This is a good method if you don't use this balance too often, or if you only want to buy a specific item. The minimum you can add to your balance is $0.50. 

On desktop:

1. On the Amazon website homepage, hover over Account & Lists, then click Account.

2. On the next page, select Gift cards.

3. In the menu bar at the top of the next page, click Reload your balance.

Select "Reload Your Balance" at the top. Devon Delfino

4. Choose or enter an amount.

Choose how much to add to your gift card balance. Devon Delfino

5. Click Buy Now.

On mobile:

1. Open the Amazon Shopping app on your iPhone, iPad, or Android and log in, if needed.

2. Tap the Profile icon.

3. Scroll down to the Gift Card Balance section and tap Manage.

Choose "Manage" to begin reloading your gift card. Devon Delfino

4. Select Reload Balance.

Tap "Reload Balance." Devon Delfino

5. Choose the amount and tap Buy Now.

How to auto-reload your Amazon gift card balance

You can set your balance to auto-reload on a daily to monthly schedule or when you hit a minimum balance of your choice.

On desktop:

1. On the Amazon website homepage, hover over Account & Lists, then select Account.

2. On the next page, click Gift cards.

3. Select Set up auto-reload.

Choose the auto-reload option. Devon Delfino

4. Set the amount, the frequency (daily, weekly, bi-weekly, or monthly), and the start date. Alternatively, you can set your card to auto-reload when your balance hits a minimum threshold.

Choose how much money to add, how often and when to start. Devon Delfino

5. Choose your payment method or add a new card.

6. Click Save Your Auto-Reload Setting at the bottom of the page.

On mobile:

1. Open the Amazon app and log in, if needed, and tap the Profile icon.

2. Scroll down to Gift Card Balance and tap Manage.

3. Tap Your Auto-Reload Setting.

Select "Your Auto-Reload Setting." Devon Delfino

4. Choose the amount, frequency, and start date settings. Or set your card to auto-reload when the balance falls to a certain amount, if preferred.

Choose your auto-reload settings. Devon Delfino

5. Choose your payment method or add a new card.

6. Tap Save Your Auto-Reload Setting at the bottom of the page.

Devon Delfino is a Brooklyn-based freelance journalist specializing in personal finance, culture, politics, and identity. Her work has been featured in publications such as The Los Angeles Times, Teen Vogue, Business Insider, and CNBC. Follow her on Twitter at @devondelfino.

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Vivian McCall is a freelancer for Business Insider's Reference team.

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How long does it take for gift card balance to show on Amazon?

Note: Reload Processing: When you reload your balance, you're purchasing a gift card for the selected amount, which we add to your gift card balance. The funds should be available within five minutes. In some cases, it may take up to four hours for your funds to be available.

Why is my Amazon gift card balance not working?

You've Already Applied the Gift Card to Your Account If you see an error message that the gift card or gift voucher has already been redeemed, it's likely that the claim code has already been applied to your account, or to another account.

How do I check my remaining gift card balance on Amazon?

Your Gift Card balance will automatically apply to eligible orders during the checkout. If you prefer to save your Gift Card balance for another occasion, you can deselect it as a payment method at checkout.

Why is Amazon gift card taking so long?

For all digital gift card products For payment security reasons, in certain circumstances, email delivery may be delayed by 1-2 hours. Such as when a new payment method is used or when an order is placed with a large quantity or dollar amount. In rare circumstances, delivery may take up to 24 hours.