If you are facing any issues or have any queries, please first take a look at our self-help resources available for you below. For urgent help or if you are flying within 72 hours, call your local Singapore Airlines office.
For bookings made with a travel agent or partner airline, please contact them directly to make any changes.
Please note that any miles expiring between January and June 2023 will be automatically extended. Learn more about our latest Covid-19 support measures for PPS Club and KrisFlyer members.
For your convenience, PPS Club members can send a text message* to +65 9184 8888 with “PPS10-digit PPS Club membership number” to request for a call back from our staff. You can also request a callback* using the SingaporeAir mobile app.*Carrier charges may apply. Mobile number must be the same number registered in your KrisFlyer profile.
If you still require assistance, please select a location for the address & contact information of any local Singapore Airlines office across the globe.
Telephone+65 6223 8888 (24 hours Contact Centre)Address
Singapore Airlines Service Centre
2 Orchard Turn
#04-05 ION Orchard
Singapore 238801
(Above Orchard MRT station)
Operating Hours:
0930 – 1800hrs, Monday – Saturday
0930 – 1700hrs, Sunday
*Closed on first day of Chinese New Year
Book an appointment for reservations and ticketing services
Singapore Airlines Appointed Agents
Please click here for the list of Singapore Airlines Appointed Travel Agents.
Telephone1800-2244243 (or +65 62244243 from overseas) (0730-2200hrs)Address
Lost & Found Services
Level 1, Arrival Hall
Passenger Terminal Building 3
Changi Airport
Singapore 819829
Operating Hours:
24 hours, Monday to Sunday
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Enquiry & Feedback
You can send your enquiry or feedback through our online forms.
HighFlyer programmeIf you would like to maximise your returns on business travel - you may submit your enrolment application here.
Existing HighFlyer programme accounts only.
If you have questions on how to access your account or have difficulty on our self-serve portal - write in to our dedicated support team.
Operating Hours:
Monday to Friday: 8.30am - 5.30pm (Singapore time, including Public Holidays)
MICE travel programmeFor MICE related queries please visit here
To make any changes related to your hotel or car rental bookings, contact our travel partners directly. For Agoda related enquiries, please contact them via their website.Agoda
Rentalcars.com
For Rentalcars.com related enquiries, please contact them at +65 6407 5332 (Singapore hotline) or their website.
Post Office™ lobbies can be very busy during the holiday season. To provide our customers with a convenient alternative to the full-service counter, USPS self-service kiosks are placed in lobbies which offer a wide range of services for simple transactions including:
Choosing the faster or most affordable shipping option
Weighing letters, flats, and parcels up to 70 pounds
Purchasing variable rate postage in any denomination for Priority Mail Express®, Priority Mail®, First-Class Mail® and USPS Retail Ground® services
Purchasing Delivery Confirmation™, Signature Confirmation™, Insurance, Certified, and Return Receipt After Mailing™ services
Printing Priority Mail Express forms
Performing ZIP Code™ lookup
Purchasing stamps
Renewing your Post Office Box™
Paying with a debit, credit, or EBT card
Printing a receipt with the USPS Tracking® number
Additional Post Office Kiosk Information
Self-service kiosks are available at more than 2,883 locations nationwide and most are open 24 hours, 7 days per week. There are no extra fees to use the USPS kiosks. In addition, kiosks around the country have been stocked with holiday-themed stamps, which for the 2017 season is the adorable gingerbread design.
To locate a USPS Self-Service Kiosk, go to Quick Tools on www.USPS.com to “Find USPS Locations”. In the drop down list under “Location Types” select “Self-Service Kiosks.” Enter your city and state, or your ZIP Code, and search to see a list of Postal facilities with kiosks closest to the location that you entered.
Extensive postal information and services are also available 24/7 online at www.usps.com.
Never used a USPS Self-Service Kiosk? Watch this video that shows you how simple it is: Self-Service Kiosks: Features.